AMP Endpoint - Outlook - Adobe Subscription verification

[MikSwe]

Hi all,

We are having an issue with verifying the subscription status of Adobe Acrobat when opening PDFs in protected mode from Outlook, with AMP disabled it works. Opening PDF documents from explorer och any other application with AMP enabled works without any issues.  

The message displayed by Acrobat is "We can't verify you subscription status." and i found a similar issue with another security application where all files in protected mode (not only opened from Outlook) has problems verifying against Adobe servers  https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html 

Any takers on how to resolve this issue?

/Regards

Mikael

[danphill]

 AMP for Endpoints Windows Connector Policy . ... You will need to check the Device Trajectory and Events for that Connector to find .

[stevenvpns]

Dan Phil Did you give it a try on this? But Guess what I have read something in a article that actually worked. Learn more:

[imedwardleon]

What has worked for you on that.?

[m.keijbets]

Danphill,

Could you maybe describe in detail how you fixed this (in the online portal of amp)? I have the same issue and it's driving me crazy.