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AMP | W32.Auto:495cbd.TG.VRT

John
Level 1
Level 1

We are trying to understand why it took around four (4) days for the file analysis to determine the disposition of the unknown file with network trajectory below (screenshot).  Please have someone take a closer look on our IPS and provide comprehensive details.

1 Reply 1

atatistc
Cisco Employee
Cisco Employee

The only way to determine that is to open a case with TAC to track the conviction of this specific file.  There are several reasons why a file is "unknown" for a period of time before being convicted.  It might be seconds, minutes or days before the file is uploaded by a customer to the Threatgrid sandbox or convicted by some other means.  Until we can get our hands on the file or it is convicted by a trusted third party it will remain unknown.  There's no way to tell the history for this specific pdf from the event posted.