Android managed app settings payload

[ScottK1]

I have a Pixel phone set up as a company owned device.

The Meraki SM app is installed and the phone has been working for over a year. Recently the Meraki SM App started crashing. So, there is no communication happening with the Meraki Cloud.

I have already cleared the cache. I would factory reset it, but that has been disabled by the SM app.

[Philip D'Ath]

You'll probably need to go back to whoever manages your phone to get it resolved.

They could factory reset it for you.

[ScottK1 · Accepted solution]

Meraki Support was able help. I was stuck at how to reset this phone with "Factory Reset" disabled inside the phone.

Meraki Support recommended I use Android Recovery Mode to factory reset the device. This worked great and I got the phone connected back to our Meraki SM.