cisco Amp pc3000 not detecting malware using local protect DB in standalone connected mode

[Support Bangalore]

cisco Amp pc3000 not detecting malware using local protect DB in standalone connected mode.

--> Verified the protect DB and it shows present.

--> Using default audit policy with file audit option

-->tested malware by downloading EICAR file

eicar_com.zip (2546dcf..9eedad)[ZIP Archive] was Created by explorer.exe (d5bc504..4c58ef)[Unknown].

Let me know if any suggestions.

[Marvin Rhoads]

Hard to say what's going on without looking at your configuration directly. I would recommend opening a TAC case and the engineer should be able to sort out the issue for you.

[Support Bangalore]

Thanks @Marvin Rhoads .

Found the issue, its related to protect DB.