Hi,
You can reach out to our Cisco Technical Assistance Center (TAC) for help with the issue you have reported. Please check if you have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service is required to be able to be covered by TAC.
You can contact the Cisco Technical Assistance Center (TAC) in one of the following ways:
•Online: http://www.cisco.com/tac/
•E-mail: tac@cisco.com
•Phone: North America 800-553-2447 | Australia 1-800-805-227 | Europe 32-2-704-5555 | Asia-Pacific 61-2-8446-7411 | UK 0800-404-7778
Please see the following URL for other contact numbers:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
If you don't have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service to be able to be covered by TAC, you can post your question to the Cisco Support Community website (https://supportforums.cisco.com/) and somebody will assist you with your questions.
I appreciate this opportunity to assist you and I do hope the information I sent you pointed you to the right direction.
Best regards,
"Nilz"
Nilo Noguera
.:|:.:|:. Specialist, Cisco Global Virtual Engineering - Cisco Partner Help
http://www.cisco.com/web/partners/tools/ph.html
"niLz"
Nilo Noguera Jr.
| Specialist, Virtual Engineering - Partner Helpline Organization
together we are the human network