I'm someone who enjoys challenges and has a ton of experience participating in a collaborative environment and developing creative solutions. I have proven technical experience in Computer Network setup, troubleshooting, administration and maintenance. I am a Global Partner Helpline Specialist for both Phone and E-mail support for Cisco Services of Cisco® Systems, Inc.-the worldwide leader in security, voice, routing, IPTV (digital video), wireless LAN, networked home, switching, storage (area networks), and web conferencing that transforms how people connect, communicate and collaborate. Previously I was a resident computer and cyber security expert with a pioneer internet giant company who analyzes potential threats to account security and account process that pushed me more in the field of security wherein I earned to finish two short courses in IT Security in Ateneo de Manila Professional School and University of the Philippines Information Technology Center (UP ITTC). I got a few commendations from the Senior Manager and Manager of Cisco Systems Virtual Engineering Sales as one of the Cisco Superstars during Habagat (Tropical Storm Trami) Year 2012; Held as one of the Top 2012 & 2013 Cisco PH Community contributors (based on ALL Cisco communities from all BU’s) and being the Quality Plus Contributor for the year 2012 & 2013 are some of my key accomplishments while working. Biography from communities: I'm someone who enjoys challenges and has a ton of experience participating in a collaborative environment and developing creative solutions. I have proven technical experience in Computer Network setup, troubleshooting, administration and maintenance. Since joining Cisco in 2011, I held a variety of roles and responsibilities in the Global Virtual Engineering department of Cisco® Systems, Inc.-the worldwide leader in security, voice, routing, IPTV (digital video), wireless LAN, networked home, switching, storage (area networks), and web conferencing that transforms how people connect, communicate and collaborate. Previously I was a resident computer and cyber security expert with a pioneer internet giant company who analyzes potential threats to account security and account process that pushed me more in the field of security wherein I earned to finish two short courses in IT Security in Ateneo de Manila Professional School and University of the Philippines Information Technology Center (UP ITTC). I got a few commendations from the Senior Manager and Manager of Cisco Systems Virtual Engineering Sales as one of the Cisco Superstars during Habagat (Tropical Storm Trami) Year 2012. I was held as one of the Top 2012, 2013 & 2014 Cisco PH Community contributors (based on ALL Cisco communities from all BU’s) and being the Quality Plus Contributor for the year 2012, 2013, 2014 are some of my key accomplishments while working. Expertise: Cisco Certified Network Associate (CCNA) Routing and Switching Cisco Certified Network Associate (CCNA) Security