Invalid Profile iOS DEP

[CBOE]

Is anyone else having issues today configuring new iOS/iPadOS devices with Meraki + DEP? We are getting "connection lost" messages and "invalid profile" messages when stepping through the setup, specifically when at the remote management screen.

[R2B2]

Yep. Having the same issue. Unable to add devices from a Mac as well, gives a "Cloud configuration server is unavailable or busy."

[Mark242]

We are seeing the same issues all of a sudden

[DjShroll]

Also seeing this in our environment, roughly 40 iPads all providing variations on Remote MGMT profile installation failure...

[shawnwinters]

Same issue here. "invalid profile" no matter when. Tried DFUing the phone twice.

[lvsdist10]

Same behavior for me. Also unable to communicate with any iPad from the devices page.

I'd say Meraki is having an outage or Apple APN cert issue?

[DjShroll]

Appears to be a Meraki SM issue, as I'm a member of a bunch of other MDM sys forums and nobody using a different solution seems to be experiencing issues.

Also wanted to point out that devices are not able to verify their enrollment status when we open the Meraki SM application as well.

[CBOE]

Yes, we just noticed that too on our other already enrolled devices. Thanks for verifying that.

[DjShroll]

No problem.

Anybody here have Android devices in their environments? None of the ones I manage have registered any communications/connections to the Meraki SM instance since 8:11 AM CST. Might be more of a global Meraki issue than an iOS specific issue, but I'm unable to verify due to some extenuating circumstances with our Android deployments.

[CBOE]

Thanks for the replies, everyone. I am glad we are not the only ones with the issue. I opened a case with Meraki. I am hoping they fix this ASAP, as we are at a standstill... Any Meraki Engineers lurking on these forums to get this escalated?

[lhommedl]

We are experiencing the same trouble here as well. Started around 12:00pm EST for us.

Profile installation Failed

The SCEP server configuration is not supported

[dgrau]

Yes, we're having the same problem here.

[plschfr]

My iPads appear to be connecting now.

[CBOE]

Meraki replied to my ticket:

Thank you for contacting Cisco Meraki Technical Support.

This is currently a known issue that Meraki developers are working on.

I will update you with the status shortly.

[lvsdist10]

Communication has been restored for my network