Invalid Profile iOS DEP

[CBOE]

Is anyone else having issues today configuring new iOS/iPadOS devices with Meraki + DEP? We are getting "connection lost" messages and "invalid profile" messages when stepping through the setup, specifically when at the remote management screen.

[lvsdist10]

Still can't enroll a new iPad via DEP Erase/Setup. SCEP server returned an invalid response

On iPads that are already enrolled - I can communicate with iPads in devices and the Meraki app says the iPad is enrolled and compliant

[lhommedl]

I was having the same trouble and just restored the iPad again and that seemed to do the trick.

[DjShroll]

I'm able to confirm that this appears to be resolved for us as well

iOS devices which had been enrolled prior to today are now sending and receiving updates from Meraki

the Meraki SM application now is confirming enrollment status correctly

the ~40 iPads we're setting up at the moment all seem to be taking the Management profile

Thanks everyone!

Edit: Still have one iPad that is giving us the SCEP server returned an invalid response error....

[dgrau]

This issue has resolved for us as well.

[DaveDB]

YES! Seeing the same thing here (Chicago area). I have had a support ticket open with Meraki for two days now to no avail. Cannot enroll new iPads, keep getting SCEP server error messages.

Every time I call, I am on hold for 45-60 minutes before I can speak someone. And then that person is pretty much powerless to the issue.

VERY FRUSTRATING!

[CBOE]

Sorry you are still having the issue! It was resolved for us yesterday...

[DaveDB]

Resolved how? Did you have to do anything, or did it all of a sudden just start working again?

[DjShroll]

For the majority of the iPads (39/40) my team was deploying during this outage the issue was resolved without our intervention, we simply backed out of the error screen and advanced past the "Remote Management" screen again, and the enrollment/management profile downloaded successfully.

For the one iPad that we still can't get to cooperate the error continuously appears. I'm going to try unassigning it from the MDM server in ABM, adding it back in, and restarting. I'll let ya'll know if that has any effect.

[DjShroll]

Sorry to blow up your inboxes ya'll, but that attempt at clearing the SCEP error from the one iPad we're still seeing it on by removing it and re-adding it to the MDM server was unsuccessful. I'm still waiting on a Meraki Support response, but will keep ya'll posted

[matmorg2 · Accepted solution]

Hey all, I just wanted to throw an update that this is resolved as of Wednesday September 22. As soon as this happened it was noticed by our developers and quickly resolved. Impact should have lasted 1-2 hours on Wednesday September 22. Any devices currently stuck on the iOS/macOS setup assistant "Remote Management" screen will likely need to be factory reset, so the device can pull down a new configuration again.

Thanks to everyone who reported this here and to support.

[SAtech]

Jan 10, 2022. Same issue.

Re-provisioning an iPhone which was previously already enrolled in Apple Business Manager, got the same error. Profile cannot be downloaded.