problems when installing missing applications on an android device SM meraki

[RomerUtrera]

I am enrolling a device to the "system manager" everything is done well however when installing certain applications, the device does not install them and the play store of google says that device owner does not and does not allow me to install those applications, but other devices in the same system manager say device owner if and profile managed and not work perfectly could you help me?

[PlateauRepas]

Same problem here.

No way to push apps on a AFW device in Owner mode.

LinkedIn works but Outlook doesn't.

Same errors.

[Matteo3]

Hi all,

Same issue on my company...

Some days it looks to work some other no.

I have a case open for a month.

Hope they will fix soon.

[MatsLarson]

I'm seeing this on my MDM test Org as well. 2 apps have been trying and failing to pull down for going on 2 weeks and the Play Store reports "Your administrator has not given you access to this item." Verified device is in-scope and app is approved in AFW.

Since it's been a few months since this started for you all, anyone had luck getting it resolved?

[Cyrilm]

hello

this issue is a joke.

I have the same issue with 4 customers since may and I can't have any information from meraki.

I have opened many cas but the support don't know anything about this.

I love meraki products but I have never been more upset about a technical issue. Very disappointed ...

any news for you guys ?

[Cyrilm]

Are there people from Meraki in this community ? I really need to have informations about this issue...

thanks

[EnviroTech]

We're operating on the free tier, but we have the same issue with certain devices and certain apps. In some cases the QR code did seem to make a difference versus using afw#meraki. In other cases it didn't matter how we setup the device, it would just refuse some apps and throw the same errors you guys are seeing in the Play store, etc.

[Cyrilm]

yes,

we are still waiting for a fix from the support .

we have tried many devices / many Android version, but still issues...

really difficult to get any information from the support, not very serious.

with iOS, meraki works well, with Android, it is a nightmare, ... really thinking of moving on another MDM...

[LarsThomsen]

Hi,

Ran into the same issue setting up a demo for a client.

I solved this by synchronising the Android Enterprise Apps, then I could install it on the phones.

When I tried to aprove the apps when I installed them, I got a error saying that Aproval failed.

It seems that it's the Aproval for the app is missing.

You can see the last sync status under System Manager / Overview, and sync from here.

If you go under Systems Manager / Apps, and add the column "Android Enterprise Aproved" then you can see your aproval state.

My Apps was not aproved, you can sync from the Overview or from the Apps page under accounts. After a sync, I could aprove the Apps, and they installed on the phones.

Hope this helps

[mdmadmin-onwave]

(Cross-copied from another similar thread)...

Ongoing case (04149194) on this Android app approval issue.

One factor that is certainly involved is a race condition between approval on Google Play Work website and approval in the SM Dashboard. It seems that unapproving on the Play Work web page then approving (only) on the SM Dashboard helps resolve the problem, at least in the short term.

I'll update this reply if I learn more - hope this helps someone.

[Dan28]

We have this issue too, Meraki support also useless for us.

I have found a workaround that is less disruptive than a factory reset:

o On the device go into the Meraki app

o Select Managed Apps from the menu
o Tap the install button next to the app name to access the play store

o In the Google Play store press the 3 lines icon/ menu button in the top left
o This should show a green bar with the android for work username in this format Android Enterprise User (xxxxx)
o In the Meraki Dashboard, change the device owner to the Android Enterprise user you noted down in the previous step
o Back on the device, go into the Meraki app, go to configuration, and click refresh. Ensure the last sync time shows this has synced
o Reboot the device (not sure if this step is needed?)
o Go back into the Meraki app
o You should now be able to install the app through managed apps as normal
o Once you have installed the apps you need to, go back into Meraki dashboard and change the owner back to the correct owner
o Go back into the Meraki app and refresh again. Make sure it has synced
o Reboot the device (not sure if this step is needed?)

Done!

[Kenneth_rf]

Works for me!!!

Thanks u