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SlowProcessor unable to calculate hash using handle

wagner.chagas
Level 1
Level 1

We're having trouble running Office 365, is there application blocking where files can't be opened, is there any fix or policy enforcement to get it back up and running?

 

Logs: 

(22455125, +0 ms) Jan 03 14:46:13 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations\b8ab77100df80ab2.automaticDestinations-ms)
(22462453, +7328 ms) Jan 03 14:46:21 [7684]: ERROR: ProcessFileChecksum: File orignal: \\?\C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE, dup: (null) exceeded max filesize, aborting...
(22462968, +515 ms) Jan 03 14:46:21 [7244]: ERROR: ExPrevCallbackLogger::HandleExPrevLogCallback: version: 1, logType: 0, processId: 15812, processName: EXCEL, logString: XDetourAttach: Hooking function at address 0x00007FFA2AEAE4F0 failed

(22462968, +0 ms) Jan 03 14:46:21 [7244]: ERROR: ExPrevCallbackLogger::HandleExPrevLogCallback: version: 1, logType: 0, processId: 15812, processName: EXCEL, logString: Hooking ShellExecuteExW failed. Aborting. Error 7798786

(22462968, +0 ms) Jan 03 14:46:21 [7244]: ERROR: ExPrevCallbackLogger::HandleExPrevLogCallback: version: 1, logType: 0, processId: 15812, processName: EXCEL, logString: XDetourAttach: Hooking function at address 0x00007FFA2BDAD600 failed

(22462968, +0 ms) Jan 03 14:46:21 [16712]: ERROR: ExPrevCallbackLogger::HandleExPrevLogCallback: version: 1, logType: 0, processId: 15812, processName: EXCEL, logString: Hooking NtQueueApcThread failed. Aborting. Error 487

(22463593, +625 ms) Jan 03 14:46:22 [7460]: ERROR: Unknown Disposition: 1
(22463593, +0 ms) Jan 03 14:46:22 [7440]: ERROR: GetEthosHash 0, 0x47ac, 2810512, 0x185ffd30,

(22463593, +0 ms) Jan 03 14:46:22 [7440]: ERROR: GetEthosHash 0, 0x47ac, 2810512, 0x438847a0,

(22463593, +0 ms) Jan 03 14:46:22 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations\5f7b5f1e01b83767.automaticDestinations-ms)
(22464484, +891 ms) Jan 03 14:46:23 [7480]: ERROR: Unknown Disposition: 1
(22464484, +0 ms) Jan 03 14:46:23 [7440]: ERROR: GetEthosHash 0, 0x49e4, 610304, 0x185ffd30,

(22464484, +0 ms) Jan 03 14:46:23 [7440]: ERROR: GetEthosHash 0, 0x49e4, 610304, 0x43da9fb0,

(22464484, +0 ms) Jan 03 14:46:23 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations\f01b4d95cf55d32a.automaticDestinations-ms)
(22473625, +9141 ms) Jan 03 14:46:32 [7452]: ERROR: Unknown Disposition: 1
(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x2d10, 57344, 0x185ffd30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x2d10, 57344, 0x423f3990,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\mip\EXCEL.EXE\mip\mip.policies.sqlite3)
(22473625, +0 ms) Jan 03 14:46:32 [7480]: ERROR: Unknown Disposition: 1
(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x216c, 57344, 0x185ffd30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x216c, 57344, 0x423f3c30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\mip\EXCEL.EXE\mip\mip.policies.sqlite3)
(22473625, +0 ms) Jan 03 14:46:32 [7476]: ERROR: Unknown Disposition: 1
(22473625, +0 ms) Jan 03 14:46:32 [7472]: ERROR: Unknown Disposition: 1
(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1f80, 57344, 0x185ffd30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1f80, 57344, 0x423f3b30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\mip\EXCEL.EXE\mip\mip.policies.sqlite3)
(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3b0c, 57344, 0x185ffd30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3b0c, 57344, 0x423f3900,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\mip\EXCEL.EXE\mip\mip.policies.sqlite3)
(22473625, +0 ms) Jan 03 14:46:32 [7456]: ERROR: Unknown Disposition: 1
(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3ae0, 57344, 0x185ffd30,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3ae0, 57344, 0x423f3a10,

(22473625, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\mip\EXCEL.EXE\mip\mip.policies.sqlite3)
(22473625, +0 ms) Jan 03 14:46:32 [7476]: ERROR: Unknown Disposition: 1
(22473640, +15 ms) Jan 03 14:46:32 [7472]: ERROR: Unknown Disposition: 1
(22473656, +16 ms) Jan 03 14:46:32 [7460]: ERROR: Unknown Disposition: 1
(22473656, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x4144, 12824, 0x185ffd30,

(22473656, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x4144, 12824, 0x423f3b30,

(22473656, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\Telemetry\v1.7\MSIP_Telemetry.tm-journal)
(22473671, +15 ms) Jan 03 14:46:32 [7464]: ERROR: Unknown Disposition: 1
(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1234, 12824, 0x185ffd30,

(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1234, 12824, 0x423f3a50,

(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\Telemetry\v1.7\MSIP_Telemetry.tm-journal)
(22473671, +0 ms) Jan 03 14:46:32 [7468]: ERROR: Unknown Disposition: 1
(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1fb8, 20480, 0x185ffd30,

(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x1fb8, 20480, 0x423f3900,

(22473671, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Microsoft\MSIP\Telemetry\v1.7\MSIP_Telemetry.tm)
(22473687, +16 ms) Jan 03 14:46:32 [7460]: ERROR: Unknown Disposition: 1
(22473687, +0 ms) Jan 03 14:46:32 [7464]: ERROR: Unknown Disposition: 1
(22473687, +0 ms) Jan 03 14:46:32 [7460]: ERROR: Unknown Disposition: 1
(22473796, +109 ms) Jan 03 14:46:32 [7456]: ERROR: Unknown Disposition: 1
(22473796, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x479c, 3884, 0x185ffd30,

(22473796, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x479c, 3884, 0x4428c6f0,

(22473796, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Roaming\Microsoft\Office\Recent\index.dat)
(22473812, +16 ms) Jan 03 14:46:32 [7476]: ERROR: Unknown Disposition: 1
(22473812, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3a98, 16384, 0x185ffd30,

(22473812, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x3a98, 16384, 0x4428c9a0,

(22473812, +0 ms) Jan 03 14:46:32 [7440]: ERROR: Event::SlowProcessor unable to calculate hash using handle(\\?\C:\Users\LoginName\AppData\Local\Temp\Outlook Logging\EXCEL_16_0_14701_20262-20220103T1445380379-18364.etl)
(22473843, +31 ms) Jan 03 14:46:32 [7452]: ERROR: Unknown Disposition: 1
(22473906, +63 ms) Jan 03 14:46:32 [7464]: ERROR: Unknown Disposition: 1
(22473906, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x45e0, 1037, 0x185ffd30,

(22473906, +0 ms) Jan 03 14:46:32 [7440]: ERROR: GetEthosHash 0, 0x45e0, 1037, 0x1bff0dc0

1 Reply 1

pmittal
Level 1
Level 1

Hi Cisco Community,

Any Update on the above point. It will be great Help.