Thanks, but sorry. It appears we have no data reported for that support ID. It may be that the our reporting service is blacklisted on your end. Could you try to get a hold of a client log to send to me? They're placed in the temp folder for the user running the program, and have names starting with "proximity".

Note that these log files contain info that might be considered private, such as IP addresses or username. If you don't want to give us this information, you'll need to sanitize the file yourself.