Have you tried pressing the “Learn more” link? The client has received the pairing data over ultrasound, but is unable to connect to the system over the network -- see the network requirements, as linked from https://proximity.cisco.com/help/?code=PROXIMITY_NETWORK_ISSUE ... View more

Thanks for the log. Changing the recording mode of the device might help. Changing the recording mode under advanced settings might help; If there is an option for 16-bit, 2-channel recording at 44.1/48khz that would do very nicely. The screenshot at https://proximity.cisco.com/img/help/01-bt-as-default.png shows the relevant dialog. If there are any further options along the lines of “audio enhancements” you might consider disabling these as well. ... View more

Could you please include which specific messages you are receiving? As far as I can remember, the app never reports the message “no device found”... ... View more

Please verify that the issue persists in version 3.0.5 and tell us your support ID if it does. ... View more

If the app simply can't find the codec depending on the laptop involved and the situation in the room, there could be a lot of different contributing reasons. If you are using external speakers, they might not be particularly suited for playing out the ultrasonic messages. The room might have challenging conditions; e.g. it might have large, hard surfaces which cause reflections/reverberation. The recording settings on the laptop could possibly be changed to provide better resilience. ... View more

I'm sorry, but Cisco Proximity support is only provided in English. What is the software version of the SX80, and of Cisco Proximity? ... View more

You may take under advisement that 10.11 El Capitan is no longer receiving security updates, and hasn't since mid 2018. You *really* ought to upgrade... ... View more

We no longer support Mac OS 10.11. The recent versions of Proximity have only been tested with later versions. ... View more

I understand your concern. Cloud endpoints do Proximity ultrasound pairing, but use an different message format. Due to the nature of on prem vs cloud, and the local network requirements of Cisco Proximity, having on-prem Proximity and cloud endpoints communicate directly is quite possibly unfeasible due to security concerns.   That said, both Webex Teams and Meetings support on-prem and cloud endpoints. Maybe even Jabber, not sure about that one. ... View more

As this forum is dedicated to the Cisco Proximity app, not Webex Teams, I can't really say anything with certainty. With Cisco Proximity, however, I use my Lenovo workstation with an external microphone; I see no reason why Webex Teams wouldn't work with external microphones. You may be better off reporting your issues using the build-in feedback / error reporting mechanism in Webex Teams. ... View more

In what kind of call scenario is this observed, and using which infrastructure? It might make sense to have the endpoint logs (from both sides) sent to Cisco TAC for analysis and bug resolution in CE (or VCS, or wherever the bug bight be found). ... View more

Sorry for the delay, but the release is currently public. ... View more

I will post an update here. The update is making its way through our alpha/beta channels =) ... View more