Email Namespace for Ad Hoc Task's Expected Duration & Due On fields?

[Jaime Vasquez]

How do I Question:   How does one reference Expected Duration and Due Date Namespace for an Ad Hoc Task to an email template?

Hello All,

I'm new to service design...period.  I'm trying to include the Expected Duration and the Due Date of an Ad Hoc task in an email template.  But I can't tell from looking at my training material what the Namespace is supposed to be.  Can anybody help?  (Thanks in advance from a RC newbie.)

 --Jaime

[Ed Contini - newScale]

Hi Jamie,

I'll jump in here. All of the namespace variables that are listed for Tasks and Service Group Authorizations/Reviews (starting on page 30 of the Namespace Guide) will work. Some of the more commonly used for task-related emails:

#Subject# -- name of the task
#DueOn# -- due date/time (***in GMT***)
#ExpectedDuration# -- duration in hours
#Requisition.RequisitionID# -- requisition number
#Service.ServiceDefinition.Name# -- service name
#Instructions# -- instructions entered by the creator of the ad hoc task
#Customer.FirstName# #Customer.LastName# -- person who created the ad hoc task
#URL# -- use this to link directly to the ad hoc task

[Jaime Vasquez]

Ed to the rescue!  Thank you very much!