launcher error: invalid user on Unix agent

[Paul.Carl]

I am getting theis error with an AD account when trying to run a script. The script will run with a local account. The UNIX admin assures me that all permissions are granted for this to work. Any ideas?

[Dinesh Sankaranarayanan]

So the AD account is granted access on the Unix box. Is that correct ?

Are you getting the same error when you try to run it with a non-existent(eg: abcd) user also ?

[Paul.Carl]

The AD account has all necessary file permissions. The UNIX admin tells me that SSH permission is not necessary to run the script.

I have used another Ad account and it throws the same error. A local account from another unix server gets the same error.

We checked the agent file, and the runtime uses that show up in the console show up in the agent file.

[Dinesh Sankaranarayanan]

Did you try giving all permissions on the script file(chmod 777) ?

Can you share more details of the error message seen ?

[Paul.Carl]

I checked with the unix admin, and he can su to that userid and run the script.

The exact error is: Launcher Error: Invalid runtime user

The Aduit log is in the attachment.

[Derrick Au]

Hi Paul,

Can you please verify runtime user? (From Job Activity->Job Details)

Is this runtime user an Interactive user or a runtime user?

How did runtime user get created?

-Derrick Au

[Paul.Carl]

It is a runtime user. I created it manually in the console.

We have tried changing to all lowercase, with and without password, exactly as it is in AD with respect to upper or lower case.

This seems to be a problem with all out active directory userid's on this unix server. None of them work.

[Dinesh Sankaranarayanan]

Does it show the domain name as well ? such as DOMAIN\userid

[Paul.Carl]

It does in the job view, and it is entered in the runtime user record.

[Paul.Carl]

After restarting the instance yesterday, I increaded the logging levels to high debug. When I ran the job with the invalid runtime user today I have the following log entry:

JobRun: 989519 had error during startup; XML=<ST STS="10" TM=20150402090356 VAL=0 ETP=TDL ECD=0><SE>^A:~{Launcher Error: Invalid runtime user

[Derrick Au]

Hi Paul,

I don't believe the logs would help here.

Which Tidal version are you running (Master, Client Manager)?

When you say creating a runtime user from the console, do you mean from the Java client? or from the web client?

-Derrick Au

[Paul.Carl]

Scheduler is 6.1.0.404 and CM is 6.1.0.133.

We use the web client for this version.

[Dinesh Sankaranarayanan]

There must be a way to print all the values being used by the unix agent. 

In the case of Windows agent, we would create a sample job which will print all the environment variables being used by the agent

C:\WINNT\system32\cmd.exe /c set

[Paul.Carl]

We found that the problem was that the 32 bit winbind clients were not installed on the server. Once they were, works just fine.