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REX Add Organisation errors.

I'm adding trying to "Create Cloud Administration Organization", and get the following error message in the Create Organisation Unit task. Has anyone seen this before?

com.newscale.is.core.RoutingException: Routing exception found: Reference Field not retrieved from response <html> <head> <title>Request Center - Global Error Handler</title> <link rel="stylesheet" type="text/css" href="/RequestCenter/refactor/common/css/common.css" /> <script language="JavaScript"> function click_continue(){ if (window.opener){ this.close(); window.opener.top.location='/RequestCenter/'; } else{ window.top.location='/RequestCenter/'; } } </script> </head> <body> <div> <div> <h4>Our Apologies</h4> </div> </div> <div style="border: 1px solid #a7a7a7; border-top: 0;padding: 8px;"> <div> An error occurred when we tried to process your request. If you continue to receive this error, please contact your system administrator for assistance. To return to your work, please click the back button on your browser or close the dialog box </div> <div id="continueBtn" style="text-align: right;"> <button onclick="click_continue();"> Continue </button> </div> </div> </body> </html> caused by: Reference Field not retrieved from response <html> <head> <title>Request Center - Global Error Handler</title> <link rel="stylesheet" type="text/css" href="/RequestCenter/refactor/common/css/common.css" /> <script language="JavaScript"> function click_continue(){ if (window.opener){ this.close(); window.opener.top.location='/RequestCenter/'; } else{ window.top.location='/RequestCenter/'; } } </script> </head> <body> <div> <div> <h4>Our Apologies</h4> </div> </div> <div style="border: 1px solid #a7a7a7; border-top: 0;padding: 8px;"> <div> An error occurred when we tried to process your request. If you continue to receive this error, please contact your system administrator for assistance. To return to your work, please click the back button on your browser or close the dialog box </div> <div id="continueBtn" style="text-align: right;"> <button onclick="click_continue();"> Continue </button> </div> </div> </body> </html> at com.newscale.is.core.MessageRouter.routeMessage(MessageRouter.java:118) at com.newscale.is.core.MessageExecutor.processOutboundMessage(MessageExecutor.java:593) at com.newscale.is.core.MessageExecutor.processMessage(MessageExecutor.java:124) at com.newscale.is.core.QueueListener.handleTextMessage(QueueListener.java:91) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.camel.component.bean.MethodInfo.invoke(MethodInfo.java:340) at org.apache.camel.component.bean.MethodInfo$1.proceed(MethodInfo.java:237) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:168) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:73) at org.apache.camel.impl.ProcessorEndpoint.onExchange(ProcessorEndpoint.java:101) at org.apache.camel.impl.ProcessorEndpoint$1.process(ProcessorEndpoint.java:71) at org.apache.camel.util.AsyncProcessorConverterHelper$ProcessorToAsyncProcessorBridge.process(AsyncProcessorConverterHelper.java:61) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.SendProcessor$2.doInAsyncProducer(SendProcessor.java:115) at org.apache.camel.impl.ProducerCache.doInAsyncProducer(ProducerCache.java:285) at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:110) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:322) at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:213) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:303) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.UnitOfWorkProcessor.processAsync(UnitOfWorkProcessor.java:150) at org.apache.camel.processor.UnitOfWorkProcessor.process(UnitOfWorkProcessor.java:117) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:86) at org.apache.camel.component.jms.EndpointMessageListener.onMessage(EndpointMessageListener.java:105) at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:561) at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:499) at org.springframework.jms.listener.AbstractMessageListenerContainer.doExecuteListener(AbstractMessageListenerContainer.java:467) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.doReceiveAndExecute(AbstractPollingMessageListenerContainer.java:325) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.receiveAndExecute(AbstractPollingMessageListenerContainer.java:263) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.invokeListener(DefaultMessageListenerContainer.java:1059) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.executeOngoingLoop(DefaultMessageListenerContainer.java:1051) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.run(DefaultMessageListenerContainer.java:948) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) Caused by: com.newscale.is.adk.exceptions.AdapterException: Reference Field not retrieved from response <html> <head> <title>Request Center - Global Error Handler</title> <link rel="stylesheet" type="text/css" href="/RequestCenter/refactor/common/css/common.css" /> <script language="JavaScript"> function click_continue(){ if (window.opener){ this.close(); window.opener.top.location='/RequestCenter/'; } else{ window.top.location='/RequestCenter/'; } } </script> </head> <body> <div> <div> <h4>Our Apologies</h4> </div> </div> <div style="border: 1px solid #a7a7a7; border-top: 0;padding: 8px;"> <div> An error occurred when we tried to process your request. If you continue to receive this error, please contact your system administrator for assistance. To return to your work, please click the back button on your browser or close the dialog box </div> <div id="continueBtn" style="text-align: right;"> <button onclick="click_continue();"> Continue </button> </div> </div> </body> </html> at com.newscale.profsvcs.adapter.rex.REXOutboundAdapter.call(REXOutboundAdapter.java:161) at com.newscale.profsvcs.adapter.rex.REXOutboundAdapter.processMessage(REXOutboundAdapter.java:115) at com.newscale.is.core.MessageRouter.routeMessage(MessageRouter.java:115) ... 55 more ----ROOT CAUSE---- com.newscale.is.adk.exceptions.AdapterException: Reference Field not retrieved from response <html> <head> <title>Request Center - Global Error Handler</title> <link rel="stylesheet" type="text/css" href="/RequestCenter/refactor/common/css/common.css" /> <script language="JavaScript"> function click_continue(){ if (window.opener){ this.close(); window.opener.top.location='/RequestCenter/'; } else{ window.top.location='/RequestCenter/'; } } </script> </head> <body> <div> <div> <h4>Our Apologies</h4> </div> </div> <div style="border: 1px solid #a7a7a7; border-top: 0;padding: 8px;"> <div> An error occurred when we tried to process your request. If you continue to receive this error, please contact your system administrator for assistance. To return to your work, please click the back button on your browser or close the dialog box </div> <div id="continueBtn" style="text-align: right;"> <button onclick="click_continue();"> Continue </button> </div> </div> </body> </html> at com.newscale.profsvcs.adapter.rex.REXOutboundAdapter.call(REXOutboundAdapter.java:161) at com.newscale.profsvcs.adapter.rex.REXOutboundAdapter.processMessage(REXOutboundAdapter.java:115) at com.newscale.is.core.MessageRouter.routeMessage(MessageRouter.java:115) at com.newscale.is.core.MessageExecutor.processOutboundMessage(MessageExecutor.java:593) at com.newscale.is.core.MessageExecutor.processMessage(MessageExecutor.java:124) at com.newscale.is.core.QueueListener.handleTextMessage(QueueListener.java:91) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.camel.component.bean.MethodInfo.invoke(MethodInfo.java:340) at org.apache.camel.component.bean.MethodInfo$1.proceed(MethodInfo.java:237) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:168) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.component.bean.BeanProcessor.process(BeanProcessor.java:73) at org.apache.camel.impl.ProcessorEndpoint.onExchange(ProcessorEndpoint.java:101) at org.apache.camel.impl.ProcessorEndpoint$1.process(ProcessorEndpoint.java:71) at org.apache.camel.util.AsyncProcessorConverterHelper$ProcessorToAsyncProcessorBridge.process(AsyncProcessorConverterHelper.java:61) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.SendProcessor$2.doInAsyncProducer(SendProcessor.java:115) at org.apache.camel.impl.ProducerCache.doInAsyncProducer(ProducerCache.java:285) at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:110) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.TraceInterceptor.process(TraceInterceptor.java:91) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.RedeliveryErrorHandler.processErrorHandler(RedeliveryErrorHandler.java:322) at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:213) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.interceptor.DefaultChannel.process(DefaultChannel.java:303) at org.apache.camel.processor.RouteContextProcessor.processNext(RouteContextProcessor.java:45) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.processor.UnitOfWorkProcessor.processAsync(UnitOfWorkProcessor.java:150) at org.apache.camel.processor.UnitOfWorkProcessor.process(UnitOfWorkProcessor.java:117) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:73) at org.apache.camel.processor.DelegateAsyncProcessor.processNext(DelegateAsyncProcessor.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:90) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:71) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:99) at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:86) at org.apache.camel.component.jms.EndpointMessageListener.onMessage(EndpointMessageListener.java:105) at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:561) at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:499) at org.springframework.jms.listener.AbstractMessageListenerContainer.doExecuteListener(AbstractMessageListenerContainer.java:467) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.doReceiveAndExecute(AbstractPollingMessageListenerContainer.java:325) at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.receiveAndExecute(AbstractPollingMessageListenerContainer.java:263) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.invokeListener(DefaultMessageListenerContainer.java:1059) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.executeOngoingLoop(DefaultMessageListenerContainer.java:1051) at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.run(DefaultMessageListenerContainer.java:948) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662)

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Cisco Employee

REX Add Organisation errors.

I suggest you open a tac case.

--Shaun Roberts
Principal Engineer, CX
shaurobe@cisco.com
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