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Beginner

ACS 5.1 Error Code Translation

Hi all!

I upgraded an ACS4.2 to ACS5.1, and in the ACS View Dashboard „ACS – System Errors” I see the following error message:

Jun 14 15:38:23 petzacs1 CSCOacs_Internal_Operations_Diagnostics 0000001415 1 0 2010-06-14 15:38:23.105 +00:00 0000023886 32603 ERROR Message-Bus: Dropped connection. Reconnecting, ACSVersion=acs-5.1.0.44-B.2347, ConfigVersionId=881,

Jun 14 15:56:23 petzacs1 CSCOacs_Internal_Operations_Diagnostics 0000001416 1 0 2010-06-14 15:56:23.074 +00:00 0000023896 32603 ERROR Message-Bus: Dropped connection. Reconnecting, ACSVersion=acs-5.1.0.44-B.2347, ConfigVersionId=881

Unfortunately I can't find any documentation what describe what ERROR codes mean, so I don't know what does 32603 ERROR code mean.

Please help me, how can I translate this error message.

Regards,

Miki

11 REPLIES 11
Highlighted

Re: ACS 5.1 Error Code Translation

We have the same problem in our system:

July 6,2010 11:29:12.073 AM
ERROR
Dropped connection.  Reconnecting
CSCOacs_Internal_Operations_Diagnostics
32603

Is this error critical? How we can solve this problem?

Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

Hi Marat!

I opened a tac case for this problem, and I got the following answer:

"The messages that you are seeing are normal if seen when ACS is restarting (ie, while restarting the ACS services). The ACS System Threshold may generate frequent alarms stating: 'Message-Bus: Dropping connection'. This is not a serious issue and only indicates that the internal message bus connection is being reestablished under normal conditions."

We turned on some advanced debug, what will be analyzed by the tac engineer when the issue will occure again.

Regards,

Miki

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Re: ACS 5.1 Error Code Translation

Thanks a lot!

Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

Hi All,

I am alaso getting same error message.

CSCOacs_internal_Operations_Diagnostic   Severity Error

Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

I also am experiencing this issue in my environment, and have been told by Cisco tac that this is not a serious issue.  It appears to happen within our environment once a week. Keen to hear how to resolve this.

Highlighted
Rising star

Re: ACS 5.1 Error Code Translation

Hi Miki,

patch 3 has the fix for the error "CSCOacs_Internal_Operations_Diagnostics".
Please upgrade and share the results.

Regards,
Vinay
Thanks & Regards
Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

Hi Vinay,

Thanks for your support and mail.

Thanks & Regards,

Kamlesh Shah

Asia Network Management

VOIP: 887225886

Phone: +91 22 6722 5886

HP: 9967480693

Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

resolved in patch 3 ?

Re: ACS 5.1 Error Code Translation

I have patch 4 and it's not resolved!

Highlighted
Beginner

Re: ACS 5.1 Error Code Translation

Hi All,

TAC engineer closed my SR. He and the developement engineers said that it isn't a serious symptom, so they will decreas the facility of this error code in the new releases.

I don't think, this is the solution, but we can't do anything.

Thanks for the answers, but patch4 hasn't solved it in deed.

Regards,

Miki

Highlighted
Beginner

ACS 5.1 Error Code Translation

Hello people, we just upgraded to 5-2-0-26-6 and we also get this error!

Tue Aug 16 20:07:24 CEST 2011

CSCOacs_Internal_Operations_Diagnostics

ERROR

Could not start message bus

And then:

Tue Aug 16 20:07:24 CEST 2011

CSCOacs_Internal_Operations_Diagnostics

ERROR

Dropped connection. Reconnecting

If it isn't a serious symptom then why does it show as an Error alarm? Cisco gotta fix this.