ACS 5.2 Access service problem

[parhamkiani]

HI all

We are using ACS 5.2 in our Netwrok. As can be seen in the provided figure, nothing in the Access Services can be displayed properly, does anyone know what causes this problem?

many thanks

[mauzamor]

Hi there,

I have seen GUI issues in the last few days, most of them related to a browser issue. Remember that the latest browser versions like Firefox 15 are not in the supported list according to the ACS Supported Guide.

-Which browser version are you using?

-If you try with a lower version you get the same behavior or it works fine?

According to the Cisco documentation:

Supported Web Client/Browser Platforms

ACS 5.3 supports the following Web Client/Browser Platforms:

•Windows XP Professional (Service Pack 2 and 3) and Windows Vista

–Internet Explorer version 6.x 

–Internet Explorer version 7.x 

–Internet Explorer version 8.x 

–Internet Explorer version 9.x 

–Mozilla Firefox version 3.x 

–Mozilla Firefox version 4.x

The above mentioned browsers are supported only with one of the following cipher suits:

–TLS_RSA_WITH_AES_256_CBC_SHA 

–TLS_RSA_WITH_AES_128_CBC_SHA 

–RSA_WITH_3DES_EDE_CBC_SHA

•MAC OS 10.5

Mozilla Firefox version 3.x

•Linux RedHat (latest version)

Mozilla FireFox version 3.x

Documentation:

http://www.cisco.com/en/US/partner/docs/net_mgmt/cisco_secure_access_control_system/5.3/device_support/sdt53.html#wp73725

In case that you are using Firefox 15 then this issue is even more documented here:

CSCuc13958

ACS5: Pages do not display correct when using FireFox version 15

Symptom: Some pages in ACS 5.3 fail to display correctly.   The pages will begin to load but fail to fully render.  For example  when browsing Access Policies -> Access Services -> Default Device  Admin -> Identity the page fails to fully render.Conditions: Using FireFox 15 to manage ACS 5.3.0.40 and earlier versions.

[parhamkiani]

Hi Zamora

I am really gratefull for your help. the problem has been solved as you instructed

many thnaks mate.

[mauzamor]

Parhamkiani,

Excellent news, glad to know it's working fine.

I actually worked in two situations related to this problem last week so I was very familiar with this issue.

Rate if it helps!

[jrabinow]

FYI. Patch 1 for ACS 5.4 includes fixes for the following

CSCud33106	V	ACS5: Pages do not display correct when using FireFox version 16
CSCuc13958	V	ACS5: Pages do not display correct when using FireFox version 15

Also includes all fixes made in patches for ACS 5.3 up to and including patch 8