cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
563
Views
0
Helpful
3
Replies

ACS 5.3 system error.

andrea.meconi
Level 2
Level 2

I'm using ACS 5.3 with the last patch 8.

Today I receive a system alarm "Parse failure" with this detail "Please see Collector log for details."

Any ideas?

Thanks.

Andrea

1 Accepted Solution

Accepted Solutions

Amjad Abdullah
VIP Alumni
VIP Alumni

Andrea,

Is there any effect on the ACS production?

I usually get different alarms that I don't know what they exactly mean but I ignore it if there is no effect on the ACS itself or if the same alarm frequently repeated.

I suggest you open a TAC case with Cisco to know the cause of the message.

We prevoiusly got many alarms and warnings on our ACS. later we found it reloads silently sometimes. Cisco enabled debugs and we waited until the silent reload to happen. Cisco then said it is a hardware issue and we got the device replaced.

BTW, I have same version/patch. I have a physical appliance.

Regards,

Amjad

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"

View solution in original post

3 Replies 3

Amjad Abdullah
VIP Alumni
VIP Alumni

Andrea,

Is there any effect on the ACS production?

I usually get different alarms that I don't know what they exactly mean but I ignore it if there is no effect on the ACS itself or if the same alarm frequently repeated.

I suggest you open a TAC case with Cisco to know the cause of the message.

We prevoiusly got many alarms and warnings on our ACS. later we found it reloads silently sometimes. Cisco enabled debugs and we waited until the silent reload to happen. Cisco then said it is a hardware issue and we got the device replaced.

BTW, I have same version/patch. I have a physical appliance.

Regards,

Amjad

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"

Many thanks Amjad for your help!

Regards.

Andrea

My pleasure Andrea.

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"