ACS problem

[360rundll]

Hi  all,

Our ACS 5.3.0.40.9 pop critical error System Alarm [Database Purging]  Who can tell me how to trouble ?

Like the snapshots. THX!

[vthaluru]

Hi 360Rundll,

We will get that alarm ,when there is no DBPurge job run on past two todays.

Please check DataPurge Job status in the scheduler page (Monitoring Configuration > System Operations >Scheduler Status) ,whether it is running or not ?

If it is not running ,then restart the view-jobmanager alone (acs stop view-jobmanager,acs start view-jobmanager).

Thanks

VenkataKrishna

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[360rundll]

DatabasePurge-Job

Database Purge Utility

System

Mon Sep 08 04:00:00 HKT 2014

DB Purge Skipped

Completed

Should I have a try (acs stop view-jobmanager,acs start view-jobmanager)?

Is it bug or not?  I can found

https://supportforums.cisco.com/discussion/11728651/acs-5-dbpurge-not-running-past-two-days

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue35765

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-3/release/notes/acs_53_rn.html

but cisco announce they are fixed it at 5-3-0-40-9,  -10 has fixed another BUG.

Patches :

5-3-0-40

[vthaluru]

Hi 360rundll,

Yes,you need to restart the view-jobmanager alone ,check on tomorrow after 4 AM ,whether DBPurge is updated the status in scheduler page or not ?

Thanks

VenkataKrishna

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[360rundll]

Dear vthaluru,

I have acs stop view-jobmanager &acs start view-jobmanager yesterday. But I opened Monitering and Reports -> Lauch Monitoring & Report Viewer

found

The monitoring and reports database is currently unavailable. Attempting to reconnect in 5 seconds.
If problem persists, please contact your ACS administrator.

Also like cisco another fixed bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsx43817/?referring_site=ss

NOW

ACS5-01/admin# show application status acs

ACS role: PRIMARY

Process 'database' running
Process 'management' running
Process 'runtime' running
Process 'ntpd' running
Process 'view-database' running
Process 'view-jobmanager' running
Process 'view-alertmanager' running
Process 'view-collector' running
Process 'view-logprocessor' running

[vthaluru]

Hi 360rundll,

It is not able to get the connection to access the GUI.

Could you please try restarting services(application stop acs ,application start acs).

Thanks

VenkataKrishna

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[360rundll]

Dear vthaluru,

Yes, I am planing to restarting services(application stop acs ,application start acs) tonight. 

[360rundll]

Dear vthaluru,

After restarting services(application stop acs ,application start acs) tonight, I can go into cisco secure acs view(Monitering and Reports -> Lauch Monitoring & Report Viewer). Meanwhile, I can see some status like snapshots. What can I do next? Is it really ACS's bug?

[360rundll]

Dear vthaluru,

Today, I can see that DBPurge error already exits.I feel it is bug cause it still report " DBPurge is not running for the past two days."

If it isn't a bug , I feel it will report"for past three days/ four days....." and it may report "one day" after I restart service. It may a bug that cisco hasn't fixed completely yet. And after restart service, "Scheduler Status" still like the snapshot.

DatabasePurge-Job  Database Purge  Utility System  Mon Sep 08 04:00:00 HKT 2014   DB Purge Skipped Completed 

I can see that error  appear at  Mar 24,2016 when I found the log.  What can I do next? THX!

[360rundll]

Dear vthaluru,

          Do you have some advice? THX!

[vthaluru]

Hi 360rundll,

Whether are you able to see the data on reports ?

Click on purge now from GUI (removal and backup) .

Please share the screen shot of schedulear.

Thanks

VenkataKrishna

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[360rundll]

Dear vthaluru,

                         I can see the data on reports. Before I click on "Purge Now", I want to know wether it's a way to check database sizes?  

admin# show disks

disk: 5% used (2795992 of 65539868)
temp. space 15% used (1098220 of 8063408)

Internal filesystems:
all internal filesystems have sufficient free space

Is it a way take full backup under "Purge Now"'s sentence mean like this:

1.Choose System Administration > Operations > Distributed System Management.
2.From the Primary Instance table or the Secondary Instances table, select the instance that you want to back up.
Backup Options select ADE-OS and ACS Configuration Backup.
3.Click Backup.

THX!

[vthaluru]

Hi 360rundll,

We have command from CLI ,it will full backup (acs+ade os +view).

backup <filename> repository <repository name>.

if you have want to take acs backup or ade os backup or view backup ,then click on Distributed Management page .

we have scheduled backup for config backup.

We have full backup for reports data from removal backup page ,click on backup now .

To check the acsview dbsize ,go to the acs-config mode ,then enter gui credentials and run the acsview show-dbsize command ,it will show you DB size.

Thanks

VenkataKrishna

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[360rundll]

Dear vthaluru,

           Before I click "Purge Now", I want to take a full backup, but.....

ACS5-01/admin# back
backup backup-logs
PNS-ACS5-01/admin# backup 20160729backup repository ftp
% Creating backup with timestamped filename: 20160729backup-160729-0943.tar.gpg
% Error: Insufficient disk space to perform full backup.
% Try lowering the data window on ACSView Data retention under Data Management Configuration.
% Application backup error

ACS5-01/acsadmin(config-acs)# acsview show-dbsize
Actual DB Size (bytes) : 196506386432
Actual DB Size (GBs) :183.01
Physical DB Size (bytes):196509253632
Physical DB Size (GBs) :183.01
Physical ACSviewlog file Size (GBs) :0.15

ACS5-01/admin# show disks

disk: 5% used (2795992 of 65539868)
temp. space 15% used (1103992 of 8063408)

Internal filesystems:
all internal filesystems have sufficient free space

      Is it harddisk insufficient space?

[vthaluru]

Hi 360rundll,

It requires around 380 GB free space in the opt directory to backup success. or configure the NFS server having more than 500 GB to backups success.

Thanks

VenkataKrishna

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