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AD users failing to authenticate on Cisco ISE

adityanayak14
Level 1
Level 1
Hi all,
 
Recently I've been facing an issue in my environment whereby accounts from Active Directory fail to authenticate on Cisco switches. Logs in Cisco ISE (TACACS > Live logs) show that selected shell profile is "Deny Access". However, according to my policy set configuration, I feel it should be going to a different shell profile ("Cisco Read Write").
 
TACACS live logs also show that the user is found in our AD so I'm unsure why the authentication is failing. Any help in resolving this issue and enabling AD logins on network devices would be appreciated. I have attached pictures of my device admin policy set and TACACS live logs for clarity.
 
Cheers
2 Replies 2

Check depoly and license 

-Admin>system >deployment 

Enable device admin service 

-admin > system > licensing 

Device admin 

MHM

Not enough information here to help unfortunately.  But something is not matching your configured authorization rules.  Your AD authentication is successful.  My guess is the AD Group is not matching.