After upgrade to 5.5.0.46, %Error: Unable to launch ADE-OS shell. Disk full

[Ramazan Celtek]

hi guys

I upgraded from 5.3.0.40.9 to 5.5.0.46 using the application upgrade bundle which went mostly good except that CLI SSH access to the ACS is now not working. It allows me to login, however immediately throws an error:

% Error: Unable to launch ADE-OS shell. Disk full. 

I get the same error with a seperate admin account, however a colleague of mine IS able to login without any issues.

Any ideas? Thanks.

Rama

[Jatin Katyal · Accepted solution]

We've been seeing this issue quite frequently in cases where customer upgrade from the previous versions to ACS 5.5 because in an upgrade process it also moves the view-database and that fills the /opt. In your case it seems to be 100%.

If that is the case than you need to install root patch and then clear the old logs. For this to be done, you need to contact TAC.

In latest version of ACS 5 we have a simple command "acsview replace-cleandb" that actually do the same thing however we don't have an option to login via SSH.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-5/command/reference/cli/cli_app_a.html#marker-1154943

Regards,

Jatin Katyal

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[achrich]

I have encountered this issue recently after upgrading from 5.3 to 5.5 however we are struggling to confirm if this patch can be applied ? Does this have a specific bugID we can refer to.