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cannot access ISE web GUI

fogemarttt
Level 1
Level 1

Hi All,

I have a SNS3515 and after the first configuration, i failed to log in more than 4 times and the account have been locked.

I have follow the ISE admin restoration procedure and I got access to console and using SSH.

When I try to get access using webgui, it's failed and redirected me to https://xx.xx.xx.xx/admin/login.jsp?mid=external_auth_msg.

with ssh it is working fine with all the 3 admin accounts. I have try to restart ise application without success. I have restart the physical server a couple of times without success. How can I do now, I am confuse and I need to go forward the webgui configurations. 

 

ISER Version 2.4

When log on with ssh, I received a message failed logins message 23 times with the admin account.

 

Regards,

Martins

1 Accepted Solution

Accepted Solutions

howon
Cisco Employee
Cisco Employee

You can run 'application reset-passwd ise {ADMIN_USER_NAME}' from the CLI to reset the GUI password.

View solution in original post

1 Reply 1

howon
Cisco Employee
Cisco Employee

You can run 'application reset-passwd ise {ADMIN_USER_NAME}' from the CLI to reset the GUI password.