Cannot load guest web sign on portal on Cisco ISE

[Mady]

Hi Team,

Hope you can help me on this case. We have issue on ISE when our guest user with windows and apple devices tried to connect to our wifi, they get connected but the guest portal which they have to input their username and password which was given to them by a sponsor did not appear. The connected apple and windows devices are redirected to this URL.

https://ise-fqdn:8443/portal/gateway?sessionId=0a02190a000a38e557466177&portal=75b94322-acf8-11e4-85ed-f07f06c39960&action=cwa&token=6e66d3090f8315166625b9e91be1f58c

But it did not move beyond this url.

Thanks in advance.

Regards,

Mady

[nspasov]

Hi Mady, just to confirm, the problem is that the Guest Portal does not load on the endpoints? Is that correct? Also, you have tried this with iOS and Windows based devices?

Thank you for rating helpful posts!

[Mady]

Hi Neno,

We found out that there is latency in redirection of guest portal in iOS and Windows device.

You have to reload the url for many times before the sign-on portal appear for our guest. But with android, we dont encounter such issue, it gets automatically to sign-on portal.

Regards,

Mady