Cisco ISE No Livelogs after MnT Database Reset

[Niko99]

Hello,

I have opened a Cisco TAC regaring failing scheduled config Backups in our deployment. We are running Cisco ISE 3.1 Patch 10. Cisco TAC found out, that our /OPT Direcotry is above the treshold of 70 %. TAC deleted some Files but it did not went down below the threshold so he recommended a MnT Database Reset. I did that on the nodes but after the MnT Database Reset it does not show any Logs in the ISE GUI. In our Remote Logging target we set up we still see the Logs. TAC took a Support Bundle after that but could not replicate the issue. In the lab the Reset went through without any problems so he recommended to do the Reset again. But this did not help either.

Anyone with a similar issue an a solution ?

Any suggestions ?

[Marcelo Morais]

Hi @Niko99 ,

 the Reset M&T Database option is to reset the Database Files to the Factory Default so no Data retained up until the time of issuing the option:

ise/admin# application configure ise
Selection configuration option
 ...
 [4]Reset M&T Database
 ...

Reset M&T Database is used:

• If the Database Files are taking up to too much File System Space !!!
• Could solve the incorrect MAC to IP Binding at Live Session
• Could solve the blank page at Live Logs
• Reset the Authentication Summary report
• Could solve the blank RADIUS Accounting report (at Operations > Reports > Reports > Endpoint and Users) when it is Export To.

Hope this helps !!!