Cisco ISE wrong count on active endpoints

[ratnapurnama]

Hi all,

Need help on Cisco ISE. I am deploying Cisco ISE in my lab to do testing before production. The number of endpoint I use to test are around five endpoinst. But I notice that the number of active endpoint displayed on the dashboard now are more than 100. I don't know if this is a bug or something. Is this a known problem? But does anyone know how to reset the counter back to zero? I've tried to reload the Cisco ISE but nothing change. Please help.

Regards,

Ratna

[shekharmore003]

Hello ratna,

Please check the logs.

[Tarik Admani]

Please check and enable radius accounting on your switch if you havent done already, also do you have this configured on a WLC as well?

Tarik Admani
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[ratnapurnama]

Hi Tarik n Shek,

I am using WLC for my deployment. The accounting feature has been enabled and configured  on the WLC to point to the ISE. That's why I'm confuse to have the wrong active device count...

[Naveen Kumar]

Hello,

Here is a method for removing the stale records.:

http://www.cisco.com/en/US/docs/security/ise/1.1/api_ref_guide/ise_api_ref_ch2.html#wp1072950

[ratnapurnama]

Hi Nkumarsr,

I just update my ISE to the latest version (1.1.3). And it solve the problem