Hello team,
I have set up a Sponsored Guest Portal with ISE and WLC9800.
Everything works as intended but I have an issue that I don't know if it's solvable.
When a guest submits a request for credentials to the sponsor, their device is effectively connected to the Guest SSID but not yet Authenticated. To become Authenticated they need to receive an email with the guest credentials and input them in the sign-in portal. So far it works as intended.
However my issue is this: if a guest tries to connect not their laptop, but their mobile device to the SSID, they expect to receive the email on said mobile device (using LTE 4G/5G connectivity). However as the device understands that it is connected to the Guest WiFi, it turns off 4G.
So they stay in this "limbo" where they have no LTE connectivity to receive the email, but are not yet authenticated on the Wifi.
I feel like there should be a way to avoid disconnecting and re-connecting to the Guest SSID just to receive the email with the credentials. I would like to avoid "grace periods" of unauthenticated access as the approval from the sponsor is not always immediate.
Can somebody please explain to me if there's a way around this issue?
thanks a lot
Fabio
