During certificate provisioning with portal we get the following error message: An unexpected error has occurred. Contact the helpdesk for assistance.
In the guest log I can see this errormessage:
2016-12-07 17:37:07,840 ERROR [http-bio-10.106.250.252-8443-exec-9][] cisco.ise.certprovisioningportal.actions.CertificateGenerateAction -:testuser:- Exception:
java.lang.NullPointerException
at com.cisco.cpm.infrastructure.certreqmgmt.InternalCertReqHandler.initi
alize(InternalCertReqHandler.java:215)
at com.cisco.cpm.infrastructure.certreqmgmt.InternalCertReqHandler.<init
>(InternalCertReqHandler.java:93)
at com.cisco.cpm.infrastructure.certreqmgmt.CertReqHandlerFactory.getIns
tance(CertReqHandlerFactory.java:24)
at com.cisco.cpm.infrastructure.certreqmgmt.api.CertReqMgmtService.creat
eSingleCertificate(CertReqMgmtService.java:245)
at com.cisco.cpm.infrastructure.certreqmgmt.api.CertReqMgmtService.creat
eSingleCertificate(CertReqMgmtService.java:173)
at com.cisco.cpm.infrastructure.certreqmgmt.api.CertReqMgmtService.creat
eSingleCertificate(CertReqMgmtService.java:97)
at com.cisco.cpm.infrastructure.certreqmgmt.api.ManualCertProvPortalServ
ice.handleCertificateRequest(ManualCertProvPortalService.java:206)
at com.cisco.ise.certprovisioningportal.actions.CertificateGenerateActio
n.processRequest(CertificateGenerateAction.java:262)
at com.cisco.ise.certprovisioningportal.actions.CertificateGenerateActio
n.executeAction(CertificateGenerateAction.java:119)
at com.cisco.ise.portalwebaction.actions.BasePortalAction.execute(BasePo
rtalAction.java:207)
at sun.reflect.GeneratedMethodAccessor1093.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:43)
Does anybody know what kind of problem we have?
ISE Version: 2.1.0.474 1,2 ISE-VM-K9
