ISE 2.3 Application Server in Initializing state

[jack lee]

Hi team, Our ise version is 2.3.0.298, we could not login the web，the app status is following attach and it doesnot work in may 26, 2018.But when we reload it ,everything is ok! gchbjzxise01/D31AXOV# vgchbjzxise01/D31AXOV# show application status ise ISE PROCESS NAME STATE PROCESS ID -------------------------------------------------------------------- Database Listener running 26452 Database Server running 104 PROCESSES Application Server initializing Profiler Database running 2928 ISE Indexing Engine running 22773 AD Connector running 27536 M&T Session Database running 2236 M&T Log Collector running 16359 M&T Log Processor running 16201 Certificate Authority Service running 27069 EST Service running 27687 SXP Engine Service disabled Docker Daemon running 25265 TC-NAC Service disabled Wifi Setup Helper Container disabled pxGrid Infrastructure Service disabled pxGrid Publisher Subscriber Service disabled pxGrid Connection Manager disabled pxGrid Controller disabled PassiveID WMI Service disabled PassiveID Syslog Service disabled PassiveID API Service disabled PassiveID Agent Service disabled PassiveID Endpoint Service disabled PassiveID SPAN Service disabled DHCP Server (dhcpd) disabled DNS Server (named) disabled The attachment is the log. Is our issue hit the bug CSCvg37179 Cisco ISE Application server initializes due to database connection exhaustion. What log information can i see?

[hslai]

CSCvg37179 is addressed in ISE 2.3 Patch 2, so you may go ahead and install that patch release. 

Else, please contact Cisco TAC support for such troubleshooting, as this one is somewhat involved.

Since you are using ISE 2.3, it needs TAC to gather evidence. If later you are on ISE 2.4, the ISE admin CLI has a new option to "Generate Thread Dump" after issuing the command "application config ise".

[Marc0]

Has anyone managed to have this resolved?

I have come across this issue also on version 2.3.0.298, installing patch 4 across my cluster (6 reporting and 2 admins)

They have all taken the patch howver the main admin server is failing to start the application service.

I have rebooted the unit several time, stop/start services, started service in safe mode and had no joy on any of them