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ISE Using my device Portal , devices still in pending registration status

mmunozrosas
Beginner
Beginner

Abstract:
I'm on ISE 1.2 patch 8.
We want give access wireless to devices mobile using 802.1x with Active Directory. The condition is that he previously the user must register mobile device in "my device portal"


-The corporate user connected from the LAN network,   login in "my device portal"  using their active directory account and register your device.
-The policy defined in ISE indicates that 802.1x users in a group of AD and over condition "RegistredDevices" can access to the network (see screen 1)


-Users access the wireless network from your mobile device by entering its name from AD and finally accesses the network.
-From my "devices portal" devices always shows “Pending” status. All works as expected except for this situation.



Can you please help?

Regards,

Marco Muñoz

6 REPLIES 6

Saurav Lodh
Rising star
Rising star

Have you tried selecting and deleting the endpoints from ISE's endpoint database? Delete them and reregister

does not work, still in pending status.

 

 

It looks like you dont have any provisioning profiles configured.

Under Admin settings make sure client provisioning is enabled. Try to set native supplicant provisioning policy unavailable: to Allow Network Access. 

nspasov
Cisco Employee
Cisco Employee

I had seen this before and it was due to a bug. What version and patch are you running ?

 

Thank you for rating helpful posts!

tony.sangha
Beginner
Beginner

I am also seeing the same issue, we are running version 1.2.1 with patch 1 (latest).

Please see below of my Endpoints output from ISE.

Any ideas?