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pxGrid Certificate-Based Authentication - 503 Service Unavailable

Emaleun
Community Member

Hi everyone,

I'm working on implementing certificate-based authentication for pxGrid and running into some issues.
When I try to request the AccountCreate endpoint with client certificates, I get HTTP 503 Service Unavailable.
We haven't found any logs indicating an issue or traces of the request in the ISE logs, but we have performed a TCP dump and confirmed that the request is reaching the server.
Is there a different API flow for certificate-based vs password-based authentication?

Current Setup:

  • ISE Version: 3.3.0.430
  • pxGrid service is enabled and running
  • Generated client certificates directly from the ISE pxGrid interface

In pxGrid Settings I have:

  • "Automatically approve new certificate-based accounts" - enabled
  • "Allow password-based account creation" - disabled (this is intentional)

What I've already checked:

  • pxGrid service shows as running in the deployment page
  • Port 8910 is listening and accessible
  • The client certificates were generated from ISE itself
  • I get the same 503 error even when disabling SSL verification completely, so it's not a certificate validation issue
  • Password-based authentication works fine when I enable that setting

The 503 suggests the service isn't available, but everything runs normally. Is there something specific about the certificate-based flow that I'm missing?

Thanks

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