What VM size is a customer entitled to after 2.4

[jomalley]

A new ISE customer is deciding between the legacy SKUs and the current ISE SKUs.    If they purchase ISE 2.4 using the legacy SKUs, when they have to upgrade to the next version ( I'm assuming 2.5 or maybe 3.0 ) what VM are they entitled to? 

The legacy price for a VM is the rough equivalent of the Small VM current sku.  They customer will deploy a Medium.   Is there a True Up where they have to pay for a Medium VM or they are grandfathered forever because they bought the legacy SKU? 

I assumed they would have to pay the difference at some point between the small and medium.  I need confirmation if they do or not. 

Same question with TACACS+ -- if they buy the legacy SKU, they can deploy multiple instances without any more cost?

Thanks.  

[Damien Miller]

Legacy VM RTU licenses are converted to medium 2.4+ licenses. When you upgrade from 2.3 or older to 2.4 you email "ise-vm-license@cisco.com" and provide the Cisco sales order number that the legacy VM licenses were purchased on. Cisco will reissue the licenses as new R-ISE-VMM-K9= in the exact quantity purchased. This is covered in the document here.
https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-24/213171-ise-2-4-upgrade-alarms-fewer-vm-license.html

Those legacy SKU's you mention are end of sale in 4 days though.

Legacy VM EOS
https://www.cisco.com/c/en/us/products/collateral/security/identity-services-engine/eos-eol-notice-c51-741254.html

Legacy Device Admin EOS
https://www.cisco.com/c/en/us/products/collateral/security/identity-services-engine/eos-eol-notice-c51-741255.html

[jomalley]

Thanks but I’m not sure this covers my situation. I see that from 2.3 to 2.4 we will provide a Medium VM. The customer is new.
Their question is what happens when they have to upgrade from 2.4 to the next version, whatever number that might be. Will we still give them a Medium license?
If we are going to make them “true up” at some point to, they might prefer to buy the Medium now.

[Damien Miller · Accepted solution]

If you were to buy legacy licenses in the next 3 days, then it would be as simple as emailing the address above and having them converted to medium 2.4+ licenses. Once they are no longer orderable though then it's tough luck. As long as the licenses were ordered and fufilled before the end of sale date then they will be treated the same.

So lets say that your customer orders today, then deploys 2.6 when it releases. You work through ise-vm-license@cisco.com to have the legacy licenses on their Cisco sales order converted to R-ISE-VMM-K9=. It's a significant early adopter savings with the legacy SKUs while they are still available.