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Cannot log into LMS 4.0.1

Derek Morin
Beginner
Beginner

After installing some patches i get the follwing ERROR! after i login:

You have encountered an ERROR!

The error message is listed below:

ERROR - The request attribute  command is initializeAndValidate - The request attribute target is null - The  custom msg is -

The application error is Error in initializeCMFSessionData in  RequestManager Servlet

The exception is java.lang.NullPointerException

The exception message is null

The exception type is : java.lang.NullPointerException
The  exception message is : null

The exception stack trace is as follows:

java.lang.NullPointerException at  com.cisco.core.mice.util.cmf.MICEDesktopBridge.isUserLoggedIn(MICEDesktopBridge.java:2110)  at  com.cisco.core.mice.RequestManager.initializeCMFSessionData(RequestManager.java:251)  at  com.cisco.core.mice.RequestManager.initializeAndValidate(RequestManager.java:215)  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)  at java.lang.reflect.Method.invoke(Method.java:597) at  com.cisco.core.mice.CoreReflectionServlet.dispatch(CoreReflectionServlet.java:318)  at  com.cisco.core.mice.CoreReflectionServlet.doGetOrPost(CoreReflectionServlet.java:163)  at com.cisco.core.mice.CoreBaseServlet.doGetOrPost(CoreBaseServlet.java:109) at  com.cisco.core.mice.CoreReflectionServlet.doGet(CoreReflectionServlet.java:75)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:627) at  javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)  at  org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)  at com.cisco.nm.cmf.util.AjaxAccessFilter.doFilter(AjaxAccessFilter.java:189) at  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)  at  org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)  at  org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)  at  org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)  at  org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)  at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200) at  org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) at  org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775) at  org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704) at  org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)  at  org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)  at java.lang.Thread.run(Thread.java:662)

2 Replies 2

David Stanford
Cisco Employee
Cisco Employee

What browser version are you running?

What patches did you install? OS or LMS related?

I have tried the following browsers:

IE 9.0, 8.0

Chrome 17.0

FireFox 10

Kind of did a bunch of patches without verifying it was working, all LMS:

lms4.0.1-win-CSCtq07224

lms4.0.1-win-CSCts28210-1.0

LMS4-0-1-win-CSCtr77570-0

lms401-win-CSCtn86202-0

lms4.0.1-win-consolidated-cm-sept2011

lms4.0.1-win-consolidated-cs-sept2011

lms4.0.1-win-consolidated-hum-sept2011

lms4.0.1-win-consolidated-rme-sept2011

lms401-win-Oct2011-su1-0

lms401-win-Oct2011-su2-0

It is running on a Windows 2008 R2 Standard 64bit

Intel Xeon  CPU E5450 @ 3.00 GHz 3.00 GHz 2 processors

8.0 GB ram

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