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Not able to get backup in Cisco works LMS 3.2

Gaurav Pandya
Level 1
Level 1

I have Cisco works LMS 3.2. When i take manual backup, it hits following error,

ERROR(1101): Database dfmInvDb backup failed.

Validation e:/backup_new\0\dfm\database\dfmInv.db failed.

[Wed Sep 14 15:53:41 2011] Validation e:/backup_new\0\dfm\database\dfmInv.db failed Validation e:/backup_new\0\dfm\database\dfmInv.db failed.
[Wed Sep 14 15:53:41 2011] Validation e:/backup_new\0\dfm\database\dfmInv.db failed.

Please suggest what to do to resolve this issue.

4 Replies 4

Thomas Masters
Level 1
Level 1

You are probably running into

CSCsx23656    DFM3.1.2: sm_server does not stop properly when stopped deamons

You can upgrade to LMS 32 SP for resolution

http://www.cisco.com/cisco/software/type.html?mdfid=282635181&flowid=16561&softwareid=280775102

or just stop LMS kill any instance of sm_server/brstart, then use dbbackup.pl

Search for "Backing Up"

http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6504/ps6528/ps2425/white_paper_c07-552114.html

Hi Thomas,

As per you, first i have to take backup and then Upgrade LMS 3.2.

But i could not take backup of DFM. it stuck with a error

\dfm\database\dfmInv.db failed.

[Wed Sep 14 15:53:41 2011] Validation e:/backup_new\0\dfm\database\dfmInv.db failed.

\dfm\database\dfmInv.db failed.

[Wed Sep 14 15:53:41 2011] Validation e:/backup_new\0\dfm\database\dfmInv.db failed.

I saw one of the discussion form of CISCO. in that they given to Reinitialize the DFM database but for reinitialize the DFM database, i will lose all DFM database.

So please suggest what to do?

This is a catch 22 , you need to apply a patch to fix a backup problem , yet you want to backup before applying a patch.  This is where you will have to assume some risk, and apply the patch w/o a backup.

Go to Common Services -> Device and Credentials -> Device Mgmt and export the entire DCR (All devices) to a CSV file.  Make sure you browse to someplace outside application space, I usually place the file at c:\.  Also make sure you check mark the include credentials box, so you also have all your device passwords.  This is your D/R plan, if things were to fail you will have your device list you can import in an emergency.

Or you can try the suggestion of clearing DFM to mitigate potential loss so you can get a good backup of the rest of LMS.  Just be sure to view your notifications and cut/paste into note pad so they can be rebuilt.  You will lose history and local customizations to Polling and Thresholds and DDV.

# net stop crmdmgt

kill any sm_* / brstart processes still running

# cd ...\CSCOpx\bin

# perl dbRestoreOrig.pl dsn=dfmInv  dmprefix=INV

# perl dbRestoreOrig.pl dsn=dfmFh   dmprefix=FH

# perl dbRestoreOrig.pl dsn=dfmEpm  dmprefix=EPM

Use explorer to go to ...\CSCOpx\objects\smarts\local\repos\icf and delete all .rps files

perform the backup.

Hi

Thanks

I have reinitialize the DFM and it is working fine