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Generate Snapshot Duplicates Error

Elanp
Visitor

Hello,

I am using the devices/<id>/camera/generateSnapshot endpoint to generate a live image. I get a 200 and when I request the generated link it returns with an image. When I generate a second link 10 minutes later, the generateSnapshot endpoint returns a 200, but the generated link now fails with a 400 and no image is returned.

A workaround I have found is to request a historical image using a random timestamp and fullframe false in the json, but this is not ideal. Is there a reason that seemingly only 1 live image can be generated at a time?

Thank you

4 Replies 4

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Did you engage with Meraki support to look into this?

No, how can I reach Meraki support?

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

At the top right of the Dashboard you have a question mark sign when you can click "support center" to get started.

obrigg_0-1791917320130.png

 

We don't have access to the Meraki VMS to access this link.