02-18-2025 03:34 AM
Hello Meraki,
I am currently facing an issue with retrieving device performance scores for certain MX appliances. The API I am using is this:
https://developer.cisco.com/meraki/api-v1/get-device-appliance-performance/
One of our appliances has the model MX250, which I assume was a standard appliance model. However, when querying the performance score for this device, I encountered the error:
{"errors":["Feature not supported"]}
This error could not be replicated when querying the performance scores of other MX250 devices. I am not familiar with appliances and suspect there could be a setting within the problematic appliance that prevented the uploading of its performance score to Meraki.
Appreciate any input with regards to the matter, thank you!
02-18-2025 05:04 AM
As per the DevNet site, only a primary MX device is supported if you have a network in HA. What version of firmware is your MX running?
Mind dropping me a DM with the serial number of the MX and I can take peek on my side?
02-18-2025 06:20 PM
For some reason, I was unable to send a message to you, kept facing the "invalid html" error but nothing was highlighted 😕
Is there another way I could reach you?
02-19-2025 05:45 AM
I've DM'd you 🙂
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