AD integration with FMC

[kostasthedelegate]

Hello, 

There is a problem with FMC and Active Directory. 

Sometimes when synchronizing I get the following error:

"xxx/xxx (xx%) User unrecognised", where x is a number.

I believe that this is related to some complaints that the users suddenly get disconnected from the network and they have to restart their PC to gain access again. 

I checked the agent in the AD servers and it is connected. Also, in the FMC in the groups of the realm, the users are downloaded succesfully when I perform it manually. 

Have you encountered any similar situation? What could I look for?

Thanks and regards, 

Konstantinos

[harmesh88]

Actually when you do AD integration - You are doing integration with FMC so FMC should be reachable always , and for this specific error i cannot comment but i can recommend you to run latest released software for FMC and FTD both device .

IF you are using 6.2.3 -- it is better to go with 6.2.3.13 please check release note before doing update

[kostasthedelegate]

Hello, 

The problem reappeared today. There were several users unable to access the internet. In the "events", they showed as Unkown. They performed a restart of their pc, but the problem persisted.  After a manual "User Download" the problem was solved. 

Do you have any hint?

Regards, 

Konstantinos