Anyconnect Client - Login Failed

[ShareefKooliyodan0444]

Dears , 

can you please help for below issue. 

please check below history , what could be the reason for below error

Message History 

12/6/2023
8:17:00 AM Ready to connect.
9:12:06 AM Ready to connect.
9:15:26 AM Contacting 213.132.234.2.
9:15:47 AM User credentials entered.
9:15:59 AM User credentials entered.
9:26:07 AM User credentials entered.
9:26:07 AM Ready to connect.
9:26:11 AM Contacting 213.132.234.2.
9:26:22 AM User credentials entered.
9:26:24 AM User credentials prompt cancelled.
9:26:24 AM Ready to connect.

as well please check attached . the problem coming only for AD user even its not trying to connect suddenly getting failed message. RVPN is working when try for local user . 

[MHM Cisco World]

Did you check connect between FW and AD?

What is the FW platform you have?

Hiw you integrate FW with AD(share screenshots of fmc if you use it)

MHM

[ShareefKooliyodan0444]

Yes , FTD is integrated with AD server . 

From integration tab , realm . 

as well when test ad user from FTD its getting successful. 

> test aaa-server authentication xxx  host xxxx  username xxxx  password xxxx
INFO: Attempting Authentication test to IP address xxxx  (timeout: 12 seconds)
INFO: Authentication Successful

[MHM Cisco World]

If test and you integrate AD with FTD then anyconnect profile have issue

Check steps in this guide 

https://www.cisco.com/c/en/us/support/docs/security/anyconnect-secure-mobility-client/216955-configure-ad-ldap-authentication-and-u.html

MHM

[MHM Cisco World]

In profile what you select for auth

Aaa× local (since you mention local is work)

Use aaa only and check

MHM

[MHM Cisco World]

Also check if you  missing step  download user/group from AD to FTD which FTD use later for lookup.

Check guide I share above for more info about this step.

MHM