Application error - Unable to launch the application

[Ramkumar P]

Hi,

I have an ASA with three different asdm's loaded on the flash, running on 8.32-k8.bin ios.

asdm-634.bin

asdm-645.bin

asdm-649-103.bin

When i try opening via ASDM, it throughs the error " Unable to launch the application "

I have the below commands configured in asa,

http server enable

http 10.0.0.0 255.0.0.0 inside                  

asdm image disk0:/asdm-645.bin

Current BOOT variable = disk0:/asa832-k8.bin;disk0:/asa823-k8.bin

Please see the debug info when i tried login,

bej5505fw01# HTTP: processing handoff to legacy admin server [/]

HTTP: session verified =  [0]

HTTP: processing GET URL '/' from host 10.103.154.213

HTTP: redirecting to: /admin/public/index.html

HTTP: session verified =  [0]

HTTP: processing GET URL '/admin/public/index.html' from host 10.103.154.213

HTTP: authentication not required

HTTP: sending file: public/index.html, length: 6725

HTTP: session verified =  [0]

HTTP: processing GET URL '/admin/public/cisco.gif' from host 10.103.154.213

HTTP: authentication not required

HTTP: file not modified: public/cisco.gif

HTTP: session verified =  [0]

HTTP: processing GET URL '/admin/public/asa-pix.gif' from host 10.103.154.213

HTTP: authentication not required

HTTP: file not modified: public/asa-pix.gif

HTTP: session verified =  [0]

HTTP: processing GET URL '/admin/public/asdm.jnlp' from host 10.103.154.213

HTTP: authentication not required

HTTP: sending file: public/asdm.jnlp, length: 1441 bej5505fw01# HTTP: processing handoff to legacy admin server [/]
HTTP: session verified =  [0]
HTTP: processing GET URL '/' from host 10.103.154.213
HTTP: redirecting to: /admin/public/index.html
HTTP: session verified =  [0]
HTTP: processing GET URL '/admin/public/index.html' from host 10.103.154.213
HTTP: authentication not required
HTTP: sending file: public/index.html, length: 6725
HTTP: session verified =  [0]
HTTP: processing GET URL '/admin/public/cisco.gif' from host 10.103.154.213
HTTP: authentication not required
HTTP: file not modified: public/cisco.gif
HTTP: session verified =  [0]
HTTP: processing GET URL '/admin/public/asa-pix.gif' from host 10.103.154.213
HTTP: authentication not required
HTTP: file not modified: public/asa-pix.gif
HTTP: session verified =  [0]
HTTP: processing GET URL '/admin/public/asdm.jnlp' from host 10.103.154.213
HTTP: authentication not required
HTTP: sending file: public/asdm.jnlp, length: 1441

From the PC i have cleared the cache, SSL cert, cookies and history. but still no luck. Can anyone please help me on this ?

[Pedro Vieira]

Hello Everyone.

I'm experiencing a similar issue. After configured a failover with 2 5505, I've lost access to both ASA's through SSH and ASDM.

I only have access to the primary via telnet.

I have no idea on how to solve this, I've tryied to do the steps shown here, but it didn't work.

Thank you!

[Marvin Rhoads]

If telnet is working but not ssh or ASDM, you most likely don't have a working rsa key. Try generating a new key and see if that helps.

conf t

cry key gen rsa mod 2048

end

[Pedro Vieira]

Hello Marvin, Thank you for your quick reply

I did it and didn't work.

I have no idea on how to solve this issue

[Marvin Rhoads]

Please share the output of the following:

show ver | i 3DES

It could be that your failover unit is lacking the right license and when it became active the access via ssh and ASDM (https) does not find the required 3DES-AES license to establish cryptographically secured communications

[Pedro Vieira]

Hello,

Here is the output

show ver | i 3DES

Encryption-3DES-AES : Enabled perpetual
Encryption-3DES-AES : Enabled perpetual

[Marvin Rhoads]

Hmm the license is in order.

What exactly happens when you try to connect? Are you able to browse to the ASA admin page?

Can you grab a packet capture (e.g with Wireshark) of a connection attempt?

If you are in via console, please check:

show asp table socket

...to confirm the ASA is listening on tcp/22 and tcp/443 for ssh and ASDM respecitvely.

[Pedro Vieira]

Yes, I was able to access the admin page of the primary unit,

The secondary doesn't have asdm installed, I do need to correct this asap.

Here my connection attempt caught with Wireshark and the show asp table result below.

Wiresharkshow asp table socket

[Pedro Vieira]

Good morning, guys!

Anyone who can help me with this issue?

Any idea?