ASA-5516X with Firepower services stuck in init

[andyobeidi]

Hi Guys

After a power outage I keep receiving this error message on my ASA-5516X with FirePower services::

"/ngfw/usr/local/sf/bin/pmmon.sh: line 77: /proc//comm: No such file or directory
/ngfw/usr/local/sf/bin/pmmon.sh: line 77: /proc//comm: No such file or directory
/ngfw/usr/local/sf/bin/pmmon.sh: line 77: /proc//comm: No such file or directory"

I power cycled couple of times ...no luck

Thanks

Andy

[Mohammed al Baqari]

I faced this multiple times and opened TAC case. Don't waste your time
troubleshooting it. Unfortunately you need to reimage the unit. The unit
will function but can misbehave depending on your config.

[andyobeidi]

Thanks Mohamad

it seems i hit a software bug caused by sudden power outage

The workaround I found to get rid of the message is :

-       expert

-       sudo su

-       /etc/rc.d/init.d/pm restart

Problem now is it gets stuck after loading the image.

Re-imaging is the only solution according to TAC or just RMA

Re-imaging at the moment.

Will post any updates 

Cheers

Andy

[Mohammed al Baqari]

Yup. I faced this earlier and ended with reimaging hence I asked you to
save your time :)

Give a shout if you need any assistance