ASA5515X Crashes when transfering new ASA Image

[Rasmus.Alenkaer-Joergensen]

Hi All.

I am trying to copy a new image to an ASA5515-x, and every time I have initiated the transfer the ASA Crashes, and reboots. I have tried copying via ASDM, from cisco HP, Locally, and CLI from local machine.

Hardware error or? What do you think.

There is no problem copying a new ASDM image, or copying crashfiles from the box.

Crashdump is Attached as txt file.

Please Advice :-)

Kind Regards

Rasmus Alenkær-Jørgensen

[Dinesh Moudgil · Accepted solution]

Hi Rasmus,

Can you share the output of show version ?

Regards,
Dinesh Moudgil

P.S. Please rate helpful posts.

[Rasmus.Alenkaer-Joergensen]

Wow... That was Fast :-)

Here you go :-)

Result of the command: "show version"

Cisco Adaptive Security Appliance Software Version 9.1(1)
Device Manager Version 7.5(2)153

Compiled on Wed 28-Nov-12 11:15 PST by builders
System image file is "disk0:/asa911-smp-k8.bin"
Config file at boot was "startup-config"

SKRASA2 up 22 mins 19 secs

Hardware: ASA5515, 8192 MB RAM, CPU Clarkdale 3059 MHz, 1 CPU (4 cores)
ASA: 4096 MB RAM, 1 CPU (1 core)
Internal ATA Compact Flash, 8192MB
BIOS Flash MX25L6445E @ 0xffbb0000, 8192KB

Encryption hardware device : Cisco ASA-55xx on-board accelerator (revision 0x1)
Boot microcode : CNPx-MC-BOOT-2.00
SSL/IKE microcode : CNPx-MC-SSL-PLUS-T020
IPSec microcode : CNPx-MC-IPSEC-MAIN-0022
Number of accelerators: 1
Baseboard Management Controller (revision 0x1) Firmware Version: 2.4

0: Int: Internal-Data0/0 : address is c08c.608b.4f14, irq 11
1: Ext: GigabitEthernet0/0 : address is c08c.608b.4f18, irq 10
2: Ext: GigabitEthernet0/1 : address is c08c.608b.4f15, irq 10
3: Ext: GigabitEthernet0/2 : address is c08c.608b.4f19, irq 5
4: Ext: GigabitEthernet0/3 : address is c08c.608b.4f16, irq 5
5: Ext: GigabitEthernet0/4 : address is c08c.608b.4f1a, irq 10
6: Ext: GigabitEthernet0/5 : address is c08c.608b.4f17, irq 10
7: Int: Internal-Data0/1 : address is 0000.0001.0002, irq 0
8: Int: Internal-Control0/0 : address is 0000.0001.0001, irq 0
9: Int: Internal-Data0/2 : address is 0000.0001.0003, irq 0
10: Ext: Management0/0 : address is c08c.608b.4f14, irq 0

Licensed features for this platform:
Maximum Physical Interfaces : Unlimited perpetual
Maximum VLANs : 100 perpetual
Inside Hosts : Unlimited perpetual
Failover : Active/Active perpetual
Encryption-DES : Enabled perpetual
Encryption-3DES-AES : Enabled perpetual
Security Contexts : 2 perpetual
GTP/GPRS : Disabled perpetual
AnyConnect Premium Peers : 2 perpetual
AnyConnect Essentials : Disabled perpetual
Other VPN Peers : 250 perpetual
Total VPN Peers : 250 perpetual
Shared License : Disabled perpetual
AnyConnect for Mobile : Disabled perpetual
AnyConnect for Cisco VPN Phone : Disabled perpetual
Advanced Endpoint Assessment : Disabled perpetual
UC Phone Proxy Sessions : 2 perpetual
Total UC Proxy Sessions : 2 perpetual
Botnet Traffic Filter : Disabled perpetual
Intercompany Media Engine : Disabled perpetual
IPS Module : Disabled perpetual
Cluster : Disabled perpetual

This platform has an ASA 5515 Security Plus license.

Serial Number: FCH1731709Y
Running Permanent Activation Key: 0x5b0dc678 0xc035dc09 0xd17005ec 0xede4a4a0 0x0131c8b0
Configuration register is 0x1
Configuration has not been modified since last system restart.

Kind Regards

Rasmus

[Rasmus.Alenkaer-Joergensen]

Hi Dinesh.

Thank you for the link.

I can see that this bug is related to problems using ftp, and i tried using ASDM as Well which as far as i know uses HTTPS. I just tried to copy an image from USB(disk1:) to disk0: and it does the same thing so the bug is worse than described.

I managed to boot the ASA from disk1:(usb flashdrive) and then, when on the new image copying the image to disk0: booting it again with a new bootstring.

/Rasmus

[Dinesh Moudgil]

Hi Rasmus,

The bug title states "ASA crash when copying new image to flash via ASDM" so it is expected that we will see this issue via ASDM as well. 

As stated in bug: This is similar issue and but here copying is happening over https.

But I think it could have been clearly expressed. Nevertheless, you might want to upgrade to 9.1.1.1 as per the defect and that shall address the issue.

Hope this helps !

Regards,
Dinesh Moudgil

P.S. Please rate helpful posts.

[Dinesh Moudgil · Accepted solution]

Here you go, Rasmus

CSCus01341
ASA crash when copying new image to flash via ASDM
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus01341/?reffering_site=dumpcr

You can follow the workaround or upgrade accordingly.

Regards,
Dinesh Moudgil

P.S. Please rate helpful posts.