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ASA5525X Crash during packet trace

neri_john
Beginner
Beginner

Hi all,

Can someone help me regarding this one? Our Firewall is just new. ASA5525X

Today, during a packet_trace to debug a routing problem, the active ASA

- thsasaprd02 - crashed suddenly.

I was able to copy-paste the console - including the command that triggered it - After the reboot I ran the command again, on the same ASA - after doing a manual failover - the command succeeded normally.

Below are the details of the crashdump.

1 Accepted Solution

Accepted Solutions

Marcin Latosiewicz
Cisco Employee
Cisco Employee

John,

This is most likely due to:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCud70273

Please open a TAC case so we can investigate in depth.

M.

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2 Replies 2

Marcin Latosiewicz
Cisco Employee
Cisco Employee

John,

This is most likely due to:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCud70273

Please open a TAC case so we can investigate in depth.

M.

Hi Marcin,

I have email and contact Cisco TAC already. They will not support the issue because we don't have service contract for our new Firewall. We only want to find out what is the cause of the crash. Is there any way to analyze the file?

I cannot see the details of the link you posted regarding the bug toolkit. Can you give me a screenshot instead?

J.N.

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