03-06-2012 01:16 AM - edited 02-21-2020 04:35 AM
hello,
in the new 64 Bit version I got the follwoing error if I using the the update now funktion.
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
root cause
java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.
In old 32Bit Version it was working fine.
Any idea ?
Best regards
Steffen
03-06-2012 07:10 AM
Steffen,
What device are you asking about or application? More details
Jasbryan
03-06-2012 07:43 AM
hallo Jasbryan,
it's a ASA5505 with ASA Version 8.43 . The ASA is able to connect the AUS to get new configurations.
The asa get a dynamic IP over PPPoE. After the ASA hat registered in AUS with current IP it should be possible with funktion "update now" to push a configuration. In Versions 4.0 under 32Bit with Windows 2003 it work. But under windows Server 2008 64Bit with CSM 4.2 and AUS I got this Java error. I have installed two test systems ( with new SP1 from yesterday ) . On both systems the same error message.
03-06-2012 08:25 AM
Hello ,
some additional infomation.
the first time after reload the server I got the message IA32bit.dll can't load on a 64bit system.
alle addtional tries a got the internal error.
It seem for me there is an old 32bit- dll in the CSM 4.2.
First error message:
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
root cause
java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CSCOpx\MDC\bin\SSLClient.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
java.lang.ClassLoader$NativeLibrary.load(Native Method)
java.lang.ClassLoader.loadLibrary0(Unknown Source)
java.lang.ClassLoader.loadLibrary(Unknown Source)
java.lang.Runtime.loadLibrary0(Unknown Source)
java.lang.System.loadLibrary(Unknown Source)
com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler.
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.
second, third .... error message
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
root cause
java.lang.NoClassDefFoundError: Could not initialize class com.cisco.nm.callhome.executor.RequestAutoUpdateScheduler
com.cisco.nm.callhome.executor.DeviceExecutor.callHomeImmediate(DeviceExecutor.java:1850)
com.cisco.nm.callhome.ui.application.CHAccess.ForCH(CHAccess.java:556)
com.cisco.nm.callhome.ui.action.s100.perform(s100.java:400)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.
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