Call Forward fail to Hunt group with cti port

[p-coelho]

Hi.

I Have a issue regarding call forward busy, no answer and all.

When i forward a call to a hunt group that have cti port configured i loose the call. If in the hunt group i have a physical phone line the forward works fine.

Any ideas ?

[drolemc]

Try this:

create a CTI Port that alway rolled to voicemail.

create a Voicemail Profile that had mask of Voicemail Mailbox extension.

Then apply that to CTI Port. add CTI port to Hunt Group and checked Route always.

also check this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008037e9c1.html