Can't Connect ASDM and Console Forces User Name: & Password: Prompts

[richard.labella]

After pulling a brand new ASA 5515 out of the box this morning, I spent countless hours scratching my head wondering why:

1. I cannot establish an HTTPS connection to the Management port - https://192.168.1.1/admin

2. When connecting via the console port I get prompted with a username and password sequence that I don't know

I get an SSL Version Error message when I try to connect with any browser. although I did find a way to resolve it, it requires a console port connection which is not working either.

This is not my typical experience with the console or ASDM port setup. What is going on? Any help from anyone would be so appreciated.

Thank you,

Richard

[Jouni Forss]

Hmm,

To my understanding Console connection on a fresh unit shouldnt ask for a username and it shouldnt even have an enable password (should be able to leave it blank and press enter). Or atleast that is how I remember it.

I am not sure if the new ASA5500-X models are different.

I think on when using ssh (or was it telnet) without username configured required you to use username pix and password cisco to log in.

- Jouni

[Jouni Forss]

Maybe you could try and see if you can do a Password Recovery and access the CLI of the ASA through that

It's an old document but I imagine it should work

http://www.cisco.com/en/US/docs/security/asa/asa71/configuration/guide/trouble.html#wp1049302

- Jouni