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Hi, per this article, if you used the self-service tool to integrate your IdP, you will have the option to disable MFA, providing your IdP has MFA. If you have not integrated with the self-service tool, you will need to create a TAC case and they can help.

"Multi-Factor authentication requirements

Security Cloud Sign On requires Duo Multi-Factor Authentication for all accounts. Customers who integrate their own identity provider with using SAML (Security Assertion Markup Language) may opt-out of Duo MFA."


Hope that helps!

-A

 

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