03-14-2022 03:25 AM - edited 03-25-2022 04:06 AM
Many of our users are facing constant reconnect
while using the Cisco AnyConnect Client.
03-14-2022 04:14 AM
is this for all devices ? only some ?
03-14-2022 04:16 AM
for around 20 Users only
03-14-2022 04:27 AM
how about rest ? (compare to other user what % is this )
03-14-2022 05:47 AM
I see IKEv2 referenced in the error message. Are these users the only ones using a profile with IKEv2?
Was it working OK before now? If so, has anything changed since then?
03-14-2022 07:11 AM - edited 03-25-2022 04:06 AM
Users see only reconnect error, no changes were done at all, and yes it was working before , very few people affected. all users have the same configs
error : SOCKETTRANSPORT_ERROR_GET_RESULT_FAILURE
03-14-2022 07:15 AM
Looks like windows issue :- https://answers.microsoft.com/en-us/windows/forum/all/windows10-password-authentication-fails-to-unlock/a1fa38d8-f00e-4fb8-810f-c411b4afa50a but not sure , any recommends
03-14-2022 08:46 AM - edited 03-25-2022 04:06 AM
Please see the screenshot
03-15-2022 10:30 AM - edited 03-25-2022 04:07 AM
Hello Marvin, from the DART file i found this error which means that certificate error from Client side
03-16-2022 01:24 AM
Are you using IKEv2 with certificate-based authentication?
03-16-2022 01:41 AM
yes
03-16-2022 01:46 AM
In the case, the error message appears to be relevant: "Ignoring client certificate because it does not contain the required EKU extension." Perhaps the template used to issue those client certificates is incorrect.
03-16-2022 02:00 AM
Iam sorry , You mean from the windows side or from the annyconnect side ? if you can prehaps explain!! what i think to do is
delete the certificate and enroll for a new one, with a new key pair.
03-16-2022 02:45 AM
The certificate errors are normally seen when the user start the PC after having it in standby. I can confirm that these cert errors are not to be seen when the users have the problem. I myself have this error on my DART file without having any problem with my VPN sessions.
Unfortunately a user, from which we updated the WLAN and LAN drivers and disabled the switching feature, is having the same problem, he gets many reconnections, just as before.
03-16-2022 11:19 AM
I have learnt, that for the user AZ the problem was solved, it was due to the fact that the user had active WLAN and LAN at the same time. After disabling one of the he could work with no problems.
trying to solve the other users
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