Cisco ASA 5505 Cannot type in commands in Putty or Hyperterminal

supdogg2k7 · ‎05-06-2013

I have a Cisco ASA 5505. This has been previously configured. I am trying to give it a factory reset and I am being able to connect via Putty and Hyperterminal but I cannot enter anything. I am able to go into ROMMAN mode by using the esc key. Any help on this topic would be greatly appreciated. This is probably a dumb question but I am not a networking expert.

Jouni Forss · ‎05-06-2013

Hi,

Are you saying that you cant get access to the CLI of the device?

You say you press Esc to get to ROMMON. Pressing Space key (or just letting the device continue to boot) should take you to the CLI.

If you dont have any software on the ASA for some reason then you would have to load the software to the ASA Flash through ROMMON.

If the only problem is not knowing the username/password to the device then you can do a Password Recovery.

This document might help you with that process

http://www.cisco.com/en/US/docs/security/asa/asa71/configuration/guide/trouble.html#wp1049302

- Jouni

supdogg2k7 · ‎05-07-2013

I am not able to get to CLI. I see the BIOS, MAC addresses, loading sequence of the IOS. After I plug in the data connector cable and power up the device I see the device booting. I am not being propmted for a user name or password. Once the device is powered up and all the device is booted it is not taking any commands. I am not seeing any errors nor can I hit enter and the command prompt in Putty doesn't reflect anything (device name). Any other suggestion. I went into ROMMON and also tried to load the IOS from there and I had the same results. If the IOS is in question where do you suggest I get a new one from? This device is no longer suppported.

Ben

Jouni Forss · ‎05-07-2013

Hi,

Before you reload the device can you first attach your laptop/computer with the console cable to the ASA

Then reboot the ASA wihtout pushing any buttons and copy/paste the complete output of the console connection here so we can see exactly what is happening

- Jouni

supdogg2k7 · ‎05-07-2013

CISCO SYSTEMS
Embedded BIOS Version 1.0(12)6 08/21/06 17:26:53.43

Low Memory: 632 KB
High Memory: 251 MB
PCI Device Table.
Bus Dev Func VendID DevID Class              Irq
00 01 00   1022   2080 Host Bridge
00 01 02   1022   2082 Chipset En/Decrypt 11
00 0C 00   1148   4320 Ethernet           11
00 0D 00   177D   0003 Network En/Decrypt 10
00 0F 00   1022   2090 ISA Bridge
00 0F 02   1022   2092 IDE Controller
00 0F 03   1022   2093 Audio              10
00 0F 04   1022   2094 Serial Bus         9
00 0F 05   1022   2095 Serial Bus         9

Evaluating BIOS Options ...
Launch BIOS Extension to setup ROMMON

Cisco Systems ROMMON Version (1.0(12)6) #0: Mon Aug 21 19:34:06 PDT 2006

Platform ASA5505

Use BREAK or ESC to interrupt boot.
Use SPACE to begin boot immediately.

Launching BootLoader...
Default configuration file contains 1 entry.

Searching / for images to boot.

Loading /asa723-k8.bin... Booting...
####################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
256MB RAM

Total SSMs found: 0

Total NICs found: 10
88E6095 rev 2 Gigabit Ethernet @ index 09 MAC: 0000.0003.0002
88E6095 rev 2 Ethernet @ index 08 MAC: 001f.6cc5.0cde
88E6095 rev 2 Ethernet @ index 07 MAC: 001f.6cc5.0cdd
88E6095 rev 2 Ethernet @ index 06 MAC: 001f.6cc5.0cdc
88E6095 rev 2 Ethernet @ index 05 MAC: 001f.6cc5.0cdb
88E6095 rev 2 Ethernet @ index 04 MAC: 001f.6cc5.0cda
88E6095 rev 2 Ethernet @ index 03 MAC: 001f.6cc5.0cd9
88E6095 rev 2 Ethernet @ index 02 MAC: 001f.6cc5.0cd8
88E6095 rev 2 Ethernet @ index 01 MAC: 001f.6cc5.0cd7
y88acs06 rev16 Gigabit Ethernet @ index 00 MAC: 001f.6cc5.0cdf

Licensed features for this platform:
Maximum Physical Interfaces : 8
VLANs                       : 3, DMZ Restricted
Inside Hosts                : 10
Failover                    : Disabled
VPN-DES                     : Enabled
VPN-3DES-AES                : Enabled
VPN Peers                   : 10
WebVPN Peers                : 2
Dual ISPs                   : Disabled
VLAN Trunk Ports            : 0

This platform has a Base license.

Encryption hardware device : Cisco ASA-5505 on-board accelerator (revision 0x0)
                             Boot microcode   : CNlite-MC-Boot-Cisco-1.2
                             SSL/IKE microcode: CNlite-MC-IPSEC-Admin-3.03
                             IPSec microcode : CNlite-MC-IPSECm-MAIN-2.04
i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR
--------------------------------------------------------------------------
                                 .            .
                                 |            |
                                |||          |||
                              .|| ||.      .|| ||.
                           .:||| | |||:..:||| | |||:.
                            C i s c o S y s t e m s
--------------------------------------------------------------------------

Cisco Adaptive Security Appliance Software Version 7.2(3)

****************************** Warning *******************************
This product contains cryptographic features and is
subject to United States and local country laws
governing, import, export, transfer, and use.
Delivery of Cisco cryptographic products does not
imply third-party authority to import, export,
distribute, or use encryption. Importers, exporters,
distributors and users are responsible for compliance
with U.S. and local country laws. By using this
product you agree to comply with applicable laws and
regulations. If you are unable to comply with U.S.
and local laws, return the enclosed items immediately.

A summary of U.S. laws governing Cisco cryptographic
products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by
sending email to export@cisco.com.
******************************* Warning *******************************

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

                Cisco Systems, Inc.
                170 West Tasman Drive
                San Jose, California 95134-1706

Jouni Forss · ‎05-07-2013

Hi,

I can only see one message there that is probably an error.

It seems to me that the software wouldnt be the problem. Might even relate to some hardware problem.

To my understanding you require a valid service contract with Cisco to be able to download new software.

I guess its also required for a TAC case and replacing the device.

I would wait for someone at Cisco to reply because to be honest I cant help with this kind of problem. I dont even know what is causing the problem, but does seem like something not related to the software. (Especially if you have already loaded it again to the device through ROMMON)

- Jouni

tulipgirl1990 · ‎05-09-2018

This sounds like you are going through the same thing I am..Please explain in layman terms. Putty and my machines worked fine last Friday. Now they hook up to putty and one can see everything on said machine. but, one can not enter any commands or hit the BREAK/ESC buttons to make anything happen. What are the full, non drawn out, over analyze direction on fixing the problem?
I have been searching for 3 days now and no one can help.
Please someone find a 17 year old switch genius to help.
Sorry for being blunt its frustrated me to no end that No one can help me with this problem.
-Maria

Jatin Katyal · ‎05-07-2013

when you say you are able to connect, does it mean, it took the username and password and from there you are unable to run any command.

if that's a case, Do you see any error after executing the command?

Jatin Katyal

- Do rate helpful posts -

~Jatin

mralyoung · ‎10-13-2014

I am receiving the EXACT same error (please see attachment for screenshot):

i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR

ASA 5505
IOS ver: 8.2(5)

Any assistance would be much appreciated, thanks!