cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2605
Views
0
Helpful
2
Replies

Cisco security Manager "client cannot connect to Authentication service"

apepacisco
Level 1
Level 1

Hi,

I'm evaluating the Cisco Security Manager  ver 4.14 installed on a vm-ware machine with windows 2012 64bit with us-english locale.

 

There are two kind of problems:

 

during the installation   some of the MS-KB requested cannot be satisfied , either because  are them installed in a cumulative patch  or not for that OS, the install process still end with success but  with warnings.

 

 

The major problem is about the impossibility  for the client software to connect  , i followed all the guidelines and did the post installation tasks but still cannot connect, from the local machine too. 

 

I'm Always receiving the error: "client cannot connect to the authentication service".

 

i did the operations described in :

https://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html

 

but still no success.

 

i've also stopped the vmtools service , but no success.

 

Found only this error in client logs:

"com.cisco.nm.vms.desktop.CompleteLoginPanel login
SEVERE: Can't get VMS session: response doesn't start with OK"

 

thank you.

2 Replies 2

NB_Nook
Level 1
Level 1

I had this issue when trying to install from an RDP session, I installed from the console of my VMWare instance and it worked.

mrpriteshanand
Level 1
Level 1

I am also hitting this same issue, Did you find a resolution? 

 

 

Review Cisco Networking for a $25 gift card