database monetdb unavailable. The data correlator process terminated

[unclejester]

Hello my FMC installation 7.1.0 has recently crashed after running a rule update for a week.  I rebooted and although the console is usable I'm unable to access information on security and traffic events.  Looks like its its a bug, but I'm unable to move forward.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvw88176.  Backups are failing, and I thought upgrading it to the latest version would resolve the situation but unfortunately it fails the readiness test, see attached. Stuck at the moment as I don't have a TAC contract.  Please advise on fixing this issue thanks.

[unclejester · Accepted solution]

Cisco TAC script to rebuild the monetdb worked.  Transpired that partner support includes TAC.

[nicholas183183]

I have upgrade FMC to 7.2, it has same issue too.

Nicholas

[lizard8521]

Today I got the same error after restarting FMC version 7.1.0. Tell me the script to fix this error! Thanks!

[ron.vegt]

What's the script to rebuild the monetdb ?

[ciscotech]

In the past when working with Cisco TAC they had me upload a file called monetdb_helper to fix the problem