Deployment failed due to failure collecting policies and objects. If problem persists after retrying, contact cisco TAC

[jack lee]

Dear all. Our FMC display this failure:"Deployment failed due to failure collecting policies and objects. If problem persists after retrying, contact cisco TAC.", when we deployment ths device. The FMC version is 6.2.2,Firepower version: 6.2.2-81. When we collect the log in the CLI, please help me. the attachment is the CLI logging. than you!

[Marvin Rhoads]

Like the error says, "contact cisco TAC" would be your recommended course of action.

This is community.cisco.com, a free forum, not the TAC paid support venue.

[Alan Ng'ethe]

@jack lee 

How did you get past this?

[Alan Ng'ethe]

I ended up importing a new instance of FTD into the topology.

[joefalba00]

Thanks good tip.  Remove HA / remove FTDs.  Log into FTDs cli  - commands: configure high-availability disable (both FTDs) , (both FTDs:) show manager ... if manager is set:  config manager delete followed by config manager add (FMC IP) x.x.x.x KEY (key used by FMC). Add ftds to fmc / add to group / add HA back.  Now working.